Senior Premium Operations Manager - NRG Stadium

Job Description

The Senior Catering Services Manager is a key leadership role that is responsible for leading the catering operations at a large account or coordinating multiple catering outlets at a single account. The Senior Catering Services Manager is responsible for planning and the execution of catering orders and special events. Additionally, this position will lead all aspects of and advise the catering team to implement all events in line with customer expectations.

Job Responsibilities

Leadership & People Management

• Provide direct leadership to all Club Level Managers, ensuring consistent execution of Aramark’s service 
  standards across all premium club spaces.
• Drive performance through clear expectations, ongoing coaching, formal evaluations, and professional 
  development initiatives.
• Partner with HR and Operations leadership on staffing plans, succession planning, and 
  leadership pipeline development.
• Build a strong culture of accountability, hospitality, safety, and teamwork across Premium Services 
  operations.

Premium Event Operations & Execution

• Serve as the senior operational lead for all major premium events at NRG Park, including Texans gamedays, 
  Rodeo, OTC, Nutcracker Market, and large-scale concerts.
• Lead all pre-event planning, including staffing models, service timelines, menu execution strategies, and 
  operational walkthroughs.
• Coordinate closely with Aramark Culinary, Event Management, Sales, Facilities, Security, and Guest 
  Experience teams to ensure seamless event execution.
• Act as the primary escalation point during events, resolving operational challenges in real time while 
  protecting the guest experience.

Club Level & Premium Service Excellence

• Ensure consistent delivery of elevated food and beverage offerings and service standards throughout all 
  Club Level and premium spaces.
• Oversee event-day operations, including service flow, labor deployment, product quality, and guest 
  interaction.
  • Monitor guest feedback and operational performance, implementing immediate improvements and longterm enhancements.
  • Conduct post-event evaluations and operational recaps to identify successes, opportunities, and corrective 
  actions.

Financial & Operational Accountability

• Manage premium labor budgets, staffing efficiencies, and operational expenses to achieve financial targets.
• Review labor reports, payroll, invoices, and operating statements for accuracy and compliance.
• Support forecasting, budget development, and long-range operational planning for premium services.
• Ensure compliance with Aramark policies, local regulations, health and safety standards, and food & 
  beverage best practices.

Client & Stakeholder Relations

• Serve as a senior Aramark representative for premium clients and stakeholders during high-profile events.
• Collaborate with Premium Sales and Client Relations teams to ensure contractual obligations and client 
  expectations are met or exceeded.
• Professionally address escalated guest and client concerns, ensuring timely resolution and relationship retention

Qualifications

Required

• 5–7+ years of progressive leadership experience in premium hospitality, large-scale catering, stadiums, 
  arenas, or convention center operations.
• Proven experience leading managers and large operational teams in high-volume, event-driven 
  environments.
• Strong understanding of premium food & beverage service, labor optimization, and event execution.
• Demonstrated success in managing complex, multi-day, and high-attendance events.
• Excellent communication, organizational, and decision-making skills.
• Ability to work a flexible schedule including nights, weekends, holidays, and extended hours during major 
  events.

Preferred

• Bachelor’s degree in Hospitality Management, Business, or a related field.
• Prior experience with NFL gamedays, large conventions, festivals, or citywide events.
• Experience within Aramark, Sports & Entertainment, or similarly scaled hospitality organizations.
• Familiarity with POS systems, labor management tools, and premium service technology platforms.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.