Seasonal Group Operations Coordinator

Job Description

The Seasonal Group Operations Coordinator is responsible for providing administrative support to Aramark Destinations' Commercial Sales Team.  This role is heavily involved in data entry, attention to detail, juggling multiple tasks at a time and managing deadlines effectively. 

The position is remote, but does require occassional work in the Phoenix office.  The position ends on September 30, 2026. 

Job Responsibilities

• Develop knowledge of hotel property management system (PAR Springer Miller aka SMS).

• Understand how to navigate Microsoft Teams and Outlook, including shared inboxes.

• Follow extensive step-by-step procedures for efficiency and streamlined operations. 

• Enter rooming lists and booking details for group arrivals, update passenger counts for meals and activities. Reconfirm group services with Tour Directiors prior to group arrival.

• Issue invoices and process payments for group reservations; merge templates and provide accurate and concise receipts.

• Email etiquette with professionalism and proper grammar is imperative. 

• Attend multiple property/reservations meetings (virtual) to review upcoming group arrival details. Must be comfortable speaking to a small group of co-workers about current tasks in a live, virtual setting.

• Must be able to work efficiently and be prepared to help wherever needed.
• Additional tasks as assigned by the Commercial Sales Team.

Reports to Senior Sales Operations & Connectivity Manager.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. 

Qualifications

• A high school diploma or GED equivalent is required. 

• Tech savvy skills are required with a strong ability to effectively utilize Microsoft Office Suite, including OneNote, Outlook, and Excel.

• Experience using reservation systems a plus.

• Previous experience and/or desire to work in hotel and tourism industry preferable.

• Must have excellent oral and written communication skills as well as fluency in written and spoken English language. 

• Ability to work autonomously without direct supervision.

• Must have a dedicated work space with a quiet area that is free of interruptions and has fast internet connectivity. A laptop and credit card reader will be provided for use during the course of the employment period.

• Ability to think critically and use of deductive reasoning skills is required.

• Experience with accounting and heavy data entry with attention to detail is critical with this role.

• Demonstrates outstanding habits of dependability and attendance.
• The ideal candidate will reside in the greater Phoenix metro area and must be able to reliably commute to 1661 E. Camelback Road, Phoenix, Arizona for training. 

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.