Patient Services Manager

Job Description

Aramark Healthcare+ is seeking candidates for a Patient Services Manager position at Rogers Behavioral Health located in Oconomowoc, WI. The Patient Service Manager will support the Patient Services Operation in the Food & Nutrition Department and will be responsible for developing and executing dining solutions to meet patient and customer needs and tastes. This person will utilize technical training and interpret government mandated nutritional standards in the healthcare industry on food health to develop healthy menu implementation plans. 

Job Responsibilities

Patient Experience & Clinical Collaboration

• Serve as the primary liaison between Food & Nutrition Services and clinical partners (RDs, nursing, providers)
• Meet directly with patients to address meal concerns, preferences, allergies, and satisfaction issues
• Translate patient feedback into actionable culinary and service improvements
• Support Press Ganey and patient satisfaction initiatives related to meal service

Nutrition & Menu Oversight

• Validate nutritional accuracy, allergens, and therapeutic appropriateness of menus and recipes
• Ensure all menu items align with clinical nutrition standards and diet order requirements
• Collaborate with culinary teams to balance nutrition, palatability, and feasibility
• Maintain compliance with regulatory and accreditation standards related to patient nutrition

MenuLogistics & Culinary Operations

• Oversee recipe builds, nutrition labeling, and diet rule mapping within MenuLogistics alongside MenuLogistics support staff.
• Partner with culinary leadership to ensure menus are operationally executable and clinically sound
• Support menu updates, seasonal rotations, and special dietary programming

Leadership & Communication

• Foster strong working relationships between dietary, clinical, and operational teams
• Participate in interdisciplinary meetings and patient care discussions as needed
• Support training and education for dietary staff related to nutrition standards and patient service expectations
• Act as a calm, solutions-oriented presence when navigating patient or clinical escalations

Compliance:
•    Maintain a safe and healthy environment for clients, customers, and employees.
•    Comply with all applicable policies, rules, and regulations, including but not limited to those relating to safety, health, and wage and hour.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

•    Requires at least two years of patient food service experience and some management experience is preferred.
•    Bachelor's degree or equivalent experience

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.