Manager of Employee Housing & Community - Isle Royale

Job Description

About Isle Royale National Park:

Come explore the pristine, remote Isle Royale National Park - located in the northwest of Lake Superior and part of the U.S. state of Michigan. Visitors' accommodation is accessible only by boat or seaplane. Rock Harbor Lodge has guest rooms with private baths, housekeeping cottages, and services include a dining room, snack bar, gift shop, dockside store, marina, rental motorboats, kayaks and canoes, guided fishing and sightseeing tours.

The Manager of Employee Housing and Community supports managers and employees in day‑to‑day workplace matters while overseeing employee housing and community life services at Isle Royale National Park. The ideal candidate has a strong understanding of HR policies and practices, experience researching and investigating employee concerns, and the ability to make recommendations that promote positive and inclusive employee experiences.

Position Type: Seasonal Onsite

Season Dates: End of May - End of September

Housing: Employee housing is available

Job Responsibilities

Community/Employee Relations:

•        Design and deliver inclusive recreation, engagement, and wellness programs that enhance the employee living experience and support work–life balance.

•        Partner with operational teams to provide resources, event information, and initiatives that promote physical, mental, and emotional well‑being.

•        Maintain clear, consistent communication with employees regarding community activities, resources, events, housing information, and policy updates, using multiple channels to support engagement.

•        Collaborate with departments such as Employee Dining and Security to ensure seamless planning and execution of community events and initiatives.

•        Address and resolve employee relations concerns, including policy interpretation, conflict resolution, and guidance to leaders to ensure fairness and consistency.

•        Conduct employee investigations, manage hotline inquiries, and maintain accurate documentation in alignment with Aramark guidelines.

•        Oversee onboarding, orientation, training compliance, and documentation processes—including I‑9 verification, J‑1 visa onboarding, and required HR system support.

•        Administer and track leaves of absence, ensuring timely coordination, clear communication, and compliance with applicable policies and employment laws..

Job Responsibilities (continued)

Employee Housing Coordination:

• Oversee equitable and efficient assignment of employee housing, ensuring optimal use of available space across all facilities.
• Coordinate move‑in and move‑out processes, including room readiness, inspections, photo documentation, and resident support.
• Conduct regular room and facility inspections to maintain cleanliness, safety, and compliance with health and housing standards.
• Partner with Facilities and Maintenance teams to address repair needs and ensure timely upkeep of all housing units.
• Respond to housing‑related concerns and conflicts, facilitating resolution and documenting issues appropriately.
• Manage employee guest and visitor requests in accordance with housing policies and safety guidelines.
• Ensure housing facilities are properly maintained and prepared for seasonal operations, including winter shutdown and spring reopening.
• Implement and uphold Aramark housing policies and procedures, supporting a positive and compliant residential environment.

Qualifications

• Bachelor's degree in HR or Business Administration preferred, or 2 + years of experience in human resources and employee relations
• Strong written and verbal communication skills required; ability to communicate with tact and diplomacy
• Ability to influence others on policies, practices, and procedure
• Effective at capturing and synthesizing information from multiple parties
• Solid understanding of employment laws
• Ability to handle sensitive and highly personal information daily and maintain confidentiality in a mature and insightful manner
• Proficient in Microsoft Office and experience with case management technology preferred
• Bilingual preferred
• Requires occasional lifting, carrying, pushing, and pulling up to 50 lbs. and ability to stand for extended periods of time
• Must have availability to work event-based hours including evening, weekend, and potentially holiday hours
• This role requires physical activities including but not limited to: hiking uneven terrain, camping overnight, lifting heavy items, etc.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.