Front Desk Manager - Lake Powell

Job Description

As a Front Desk Manager, you will be responsible for overseeing the day-to-day operations of the front desk area. You will lead a team of front desk staff, ensuring that guests receive exceptional service and that all administrative duties are carried out efficiently. This includes managing a team of staff, implementing, and enforcing policies and procedures, monitoring and analyzing performance data, and identifying areas for improvement. The Front Desk Manager will also be responsible for developing and implementing strategies to increase productivity and profitability.

Job Responsibilities

Primary duties of the Front Desk Manager include managing a team of front desk staff and overseeing daily operations. Ensuring excellent customer service and that all processes and systems are running smoothly and efficiently. Below is a list of duties the Front Desk Manager must perform:

• Manage a team of staff, including hiring, training, scheduling, and performance evaluations
• Hold staff accountable and perform coaching or documentations with HR as a team
• Ensure that all staff provide excellent customer service and handle customer inquiries and complaints in a professional manner
• Implement and enforce policies and procedures to ensure the smooth operation of the company
• Monitor and analyze performance data to identify areas for improvement and implement strategies to increase productivity and profitability.
• Monitor and track guest feedback to identify areas for improvement
• Develop and implement strategies to increase efficiency and reduce costs
• Ensure that all front desk systems and processes are running smoothly, including the reservation and check-in systems.
• Develop and implement policies and procedures to ensure the smooth operation of the front desk
• Monitor and track sales data to identify trends and make informed decisions about inventory and staffing
• Collaborate with other departments to coordinate events and promotions at the front desk
• Other duties as assigned
• Serve as the main point of contact for bus tour operators, and work with them to plan group activities, meals, and lodging arrangements.
• Coordinate all aspects of bus tour groups' arrivals and departures, including luggage handling, check-in, and transportation to and from the lodge.
• Manage the tour groups' schedules and ensure that all activities and meals are timely and efficient.
• Oversee the maintenance and cleanliness of group meeting spaces and accommodations.
• Communicate with other departments, such as housekeeping, food and beverage, and maintenance, to ensure that group needs are met.
• Monitor the tour groups' satisfaction and address any issues that arise in a timely and professional manner.
• Prepare reports on group activities and present findings to upper management.
• Develop and maintain relationships with tour operators to foster repeat business.
• Stay up-to-date with industry trends and changes in group travel, ensuring that the lodge is always at the forefront of guest service.

The Front Desk Manager would report to the Director of Lodging and would be responsible for carrying out the policies and directives set by the Director. The Manager would also be responsible for providing regular updates and reports to the Director on the performance and operation of the front desk operations. The Director will give direction to the Manager and would be responsible for evaluating their performance and providing feedback and support as needed.

Qualifications

• Preferred 3+ years of experience in hospitality management or a related field
• Excellent conflict resolution skills
• Excellent guest services and leadership skills
• Must be able to use Microsoft Office applications
• Able to read, write and understand the English language
• Must be able to multi-task and work with accuracy
• Excellent communications skills required
• Will be trained to learn the SMS Hotel Management System and become proficient

• All other duties as assigned

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.