Boat Crew - Glacier Bay Lodge - Glacier Bay - Lodge

Job Description

Job Responsibilities

Vessel & Passenger Safety & Operations 

• Assist the Captain and senior crew in all vessel readiness tasks (pre-departure safety checks, engine/jet fluid checks, ensuring safety equipment is functional, etc.).  
• Help with passenger boarding and disembarking safely manage lines, gangways, and passenger flow. Provide safety instructions or orientation as required.  
• Maintain knowledge of all safety gear and emergency procedures; respond appropriately in case of emergencies or incidents.  
• Assist with routine in-voyage vessel operations: engine room/jet checks, deck maintenance, cleanliness of cabins, decks, galley, and passenger areas.  

Guest Service, Interpretation & Experience Support 

• Greet and assist guests with courtesy, help them find good viewing spots (inside heated cabin or on open deck), answer basic questions or direct them to the designated on-board naturalist or ranger. 
• Help facilitate a comfortable environment: assist with serving lunch/beverages if needed, help with logistics for meal service or refreshments (given that lunch and beverages are included on the Day Tour). 
• Support safe and respectful wildlife and glacier viewing: monitor guest behavior, assist guests with binoculars or viewing guidance, ensure safe distances are maintained, and follow all park and vessel regulations regarding wildlife and environmental protection.  
• Assist with food and beverage service during the tour, including meal setup, distribution, cleanup, and maintaining sanitary practices. 
• Maintain a clean galley and service area in compliance with health and safety requirements. 
• Must obtain an Alaska Food Worker (Food Handlers) Card. 

Deck & Vessel Maintenance 

• Assist with vessel fueling following all safety guidelines, spill-prevention procedures, and environmental regulations.
• Ensure fuel logs are completed accurately and report any irregularities or concerns to the Captain or Marine Operations team.
• Maintain the cleanliness and appearance of the vessel: keep decks, railings, windows, cabin areas, and restrooms clean. 
• Perform basic maintenance tasks or assist technical crew under supervision (e.g., helping with small repairs, checking equipment, assisting in vessel preparation for next voyage).  
• Assist as-needed with loading/unloading gear, passenger luggage, kayaks or camper gear for shore-drop services (if offered), and managing boarding ramps and safety gear. Some tours include camper/kayak drop-off/pick-up.  

Compliance & Record-Keeping 

• Adhere to all company, Coast Guard, and National Park Service regulations governing vessel operations, wildlife viewing, safety, and environmental stewardship.  
• Assist in maintaining logs of vessel operations, safety checks, passenger counts, incident reports, maintenance records, and other required documentation. 
• Support a professional, guest-first culture; maintain confidentiality and integrity when handling guest or operational issues. 

Qualifications

• Prior experience working on passenger vessels, commercial boats, or similar marine/boating work preferred. Basic seamanship and mechanical aptitude are a plus.  
• Comfortable working outdoors in marine conditions, changing Alaskan weather, and possibly long hours. 
• Strong interpersonal and customer service skills; ability to interact with guests from diverse backgrounds in a respectful and helpful manner. 
• Capable of performing physical tasks including moving gear, assisting with lines, maintaining vessel upkeep, and standing for extended periods. 
• Comfortable working as part of a team in a remote national park environment. 
• Willingness to follow strict safety and environmental protocols required by park regulations and concession contract. 

Work Environment & Schedule 

• Work aboard a high-speed catamaran day tour vessel — enclosed heated cabin with large viewing windows and exterior deck space, exposed to coastal weather and marine conditions. 
• Tour schedule typically runs daily during the season: early morning departures, full-day tours (approximately eight hours), with potential for early starts and variable shifts depending on vessel schedule, weather, and passenger loads. 
• Must abide by vessel safety regulations, be prepared for early mornings/late returns, and remain flexible regarding hours depending on operational needs, weather changes, or special trips. 

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.