Vice President, Premium Experience

VP Premium Experience

Job Responsibilities

• Serve as the face of Aramark's premium service capabilities in client presentations, venue tours, and high-stakes meetings
• Provide polished, confident representation of Aura brand standards to ownership groups, corporate clients, and VIP guests
• Support business development efforts with credibility and gravitas that reflects four- and five-star service pedigree
• Act as the "maître d" of our portfolio—someone clients trust implicitly with their most important events and spaces
• Build relationships with premium venue stakeholders and demonstrate service excellence firsthand

Qualifications

EXPERIENCE & EXPERTISE

• Minimum 10+ years in premium hospitality environments including four- or five-star luxury hotels, fine dining restaurants (Michelin-starred or equivalent high-end establishments), and/or premium private clubs or luxury resort properties.
• Extensive hands-on experience in front-of-house service execution and management.
• Proven track record training and developing service teams to deliver exceptional guest experiences.
• Deep knowledge of proper service techniques, wine service, table etiquette, and hospitality protocols.
• Experience with high-profile clientele and VIP guest services.

LEADERSHIP & BUSINESS ACUMEN

• Strategic mindset with ability to establish standards and scale best practices across multiple locations.
• Strong presentation and communication skills suitable for C-suite and ownership interactions.
• Ability to influence and inspire teams at all levels of the organization.
• Experience implementing change management in complex organizations.
• Business development and client relationship management experience strongly preferred.

PERSONAL ATTRIBUTES

• Polished, poised, and professional presence that commands respect and inspires confidence.
• Genuine passion for hospitality and service excellence.
• Meticulous attention to detail with understanding that small touches create memorable experiences.
• Ability to balance high standards with practical application in sports and entertainment environments.
• Collaborative leadership style with ability to work across culinary, operations, and design functions.
• Credible seller and brand ambassador who can authentically represent premium service capabilities.

PREFERRED QUALIFICATIONS

• Bachelor's degree in Hospitality Management or related field.
• Experience with catering and event management for large-scale operations.
• Familiarity with sports, entertainment, or convention center environments.
• Multi-unit or multi-property leadership experience.
• Experience working with luxury brands or high-profile partnerships.

POSITION DETAILS

• Salary Range: Competitive, commensurate with experience.
• Location: Remote with up to 60% travel to venue locations.
• Reports To: President, Aramark Sports + Entertainment.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.