Front Desk Manager - Steinberg Hotel & Conference Center

Job Responsibilities

· Meet and exceed the expectations of our customers and clients

· Supervise and monitor team members to ensure a high level of guest service is delivered at all times.

Empower staff to answer questions and make appropriate decisions.

· Develop and be accountable for a safety culture that creates a work environment where no one

gets hurt.

· Maintain the highest level of Customer Service and Professionalism by understanding all aspects of

customer service and hospitality.

· Directly participate and support all Operations of the Front Office areas.

· Maintain budget guidelines as set forth by immediate Supervisor, Controller, or General Manager

and establish and track cost savings wherever possible.

· On a daily basis, review all Pass-On, Checklists and Night Audit information and conduct any

necessary follow-up.

· Meet with the Office team to review issues, disseminate information and formulate a plan of action

each week.

Job Responsibilities

• Maintain constant knowledge of current and future functions and events.
• Respond to all requests and takes ownership of all issues, ensuring proper outcomes and solutions.
• Resolve guest, client and staff issues with efficiency and diplomacy.
• Responsible for clear and timely communications relative to all Front Office Operations.
• Responsible for coordinating in Property Management System all Out of Order Rooms, Special
• Requests, Room Blocks and Guest Profiles.
• Prepare all Staff Schedules: minimizing overtime hours, honoring schedule restrictions, Time off
• Requests, and business demands.
• Responsible for submitting accurate Payroll Records.
• Handle all discipline issues within the department, prepare documentation and meet with employees.
• Ensure departmental projects are completed in a timely manner.
• Ensure all employees are in accordance with the policies and procedures set forth in the employee handbook.
• Recruit and train all front desk & concierge personnel.
• Oversee all front desk & concierge operations.
• Classroom set-up daily basis.
• Prepare/manage participant badge printing process.
• Executive education/program team support.
• Weekly processing checklist.
• Ordering classroom supplies.
• Manage accurate client billing in a timely manner.

Qualifications

· Associate Degree or Bachelor’s Degree in hospitality field preferred.

· Further courses in guest services preferred.

· A strong knowledge of personal computers is essential.

· Three years in hospitality services or like environment performing like duties as an Assistant Front Office Manager.

· Two years management experience.

· Experience in all facets of providing guest services.

· Must be able to lead, motivate, and communicate effectively with others.

· Strong organizational abilities are essential.

· Commitment to the mission of the conference center.

· Availability to work Monday - Friday from 7AM - 4PM on site.

-Valid Drivers License is required as this role will be required to drive a company vehicle. 

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.