E-Commerce Supervisor - Frost Bank Center - Frost Bank Center Retail

Job Description

The E-Commerce Supervisor is responsible for overseeing the day-to-day operations of the e-commerce division, ensuring smooth order fulfillment, exceptional customer service, and optimized online store performance. This role involves coordinating with various teams, analyzing sales data, and implementing strategies to enhance the online shopping experience and meet sales objectives. In this role, you will ensure accurate and timely processing of customer orders while maintaining a high level of customer satisfaction. You will be responsible for assisting with, and leading a team, picking, packing, and shipping products, as well as managing inventory and supporting warehouse operations to meet business goals.

Job Responsibilities

• · Team Management:

  o Supervise e-commerce staff, including customer service representatives, warehouse associates, fulfillment specialists, and digital marketing personnel.

  o Assist with managing and monitoring daily operations of the e-commerce platform, including product listings, inventory updates, pricing, and promotions.

  o Train, motivate, and evaluate team members to maintain high performance standards while addressing performance issues promptly, providing constructive feedback and implementing corrective actions when necessary.

  o Develop and implement workflow processes to enhance efficiency and productivity.

  · Sales and Performance Analysis:

  o Monitor website traffic, sales performance, fulfillment times, and conversion rates using analytics tools and provide feedback to management.

  o Generate and analyze reports to identify trends, opportunities, and areas for improvement across both sales and fulfillment.

• · Order Fulfillment:

  o Accurately pick, pack, secure, and ship customer orders within designated timeframes and verify order accuracy by cross-checking items and quantities against packing slips and orders.

  o Verify shipping labels and documentation for accuracy.

  o Inspect products for defects or damages before shipping.

  · Inventory Management:

  o Monitor stock levels and report discrepancies or low inventory to management to verify against web quantities to avoid over-selling or out-of-stock errors.

  o Participate in all inventory counts and audits as assigned by management.

  · Shipping and Logistics:

  o Print shipping labels, invoices, and other required documentation to complete fulfillment process.

  o Track and manage returns, exchanges, and refunds according to policy.

  o Work with shipping carriers to ensure all pick-ups are scanned and accounted for appropriately when leaving the facility.

Qualifications

• · 1-2 years of experience in e-commerce fulfillment, warehousing, or logistics.

  · Experience with e-commerce, warehouse, and shipping software.

  · Strong communication and interpersonal skills.

  · Strong attention to detail and organizational skills.

  · Ability to multitask, work under pressure, and adapt to changing priorities.

  · Ability to work independently and as part of a team.

  · Flexibility to work weekends, evenings, and holidays as needed.

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking & standing.  This role may also require uniforms and/or usage of Personal Protective Equipment (PPE). 

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.