Front Desk Worker - Glacier Bay Lodge

Job Description

We are looking for a friendly and detail-oriented Front Desk Agent to join our team at Glacier Bay Lodge in Glacier Bay National Park and Preserve. As the first point of contact for guests, the Front Desk Agent plays a vital role in creating welcoming and memorable experiences for visitors exploring the natural beauty of the park. This position involves providing excellent customer service, managing reservations, and addressing guest inquiries in a professional and efficient manner.

About Glacier Bay Lodge & Glacier Bay National Park & Preserve:​

Ever wish you had more daylight hours? With 18 hours of daylight during the summer, recreation and sightseeing opportunities are never-ending! Glacier Bay Lodge is a small 50-room lodge nestled in between coastal mountains, incredible fjords, and Alaska's Inside Passage and is a remote wilderness experience you don’t want to miss. The only way to travel to us is by air or sea from Juneau to the friendly little town of Gustavus, your Gateway to Glacier Bay National Park & Preserve.

Celebrate the Centennial/100-year anniversary of this beautiful park while enjoying everything this remote park has to offer!  With brand new housing and upgraded internet connectivity now available, become a part of our small family of around 50 employees for the summer of a lifetime!

This is a seasonal role with ideal dates of May 16 - September 5, 2025.
We offer competitive wages, paid sick leave, on-site (NEW!!) housing and meal plan ($15/day all inclusive!) & local discounts!

Employees are responsible for knowing the environmental aspects and associated impacts of their job position.  Job specific Environmental Aspects and Impacts will be communicated by Dept. Managers during EMS training.

Job Responsibilities

1. Guest Services

Greet guests warmly upon arrival and provide a seamless check-in and check-out experience.
Answer guest inquiries about room availability, hotel amenities, and park attractions with enthusiasm and accuracy.
Handle guest concerns, complaints, and special requests with professionalism, ensuring satisfaction.
2. Reservation Management

Manage room reservations, cancellations, and modifications via the property management system.
Communicate clearly with guests regarding booking details, policies, and pricing.
Optimize room inventory to maximize occupancy and revenue while meeting guest needs.
3. Administrative Duties

Accurately process payments, handle cash, and manage daily financial reports.
Maintain organized records of guest information, reservations, and other front desk activities.
Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests and ensure smooth operations.
4. Promote Local Knowledge

Share information about the park’s attractions, trails, dining options, and activities to enhance guests’ visits.
Stay updated on local events, seasonal highlights, and park regulations to assist guests effectively.
5. Hotel Standards and Policies

Ensure compliance with safety, security, and operational standards.
Maintain a clean, organized, and professional front desk area at all times.

Qualifications

• Prior experience in a front desk, hospitality, or customer service role preferred.
• Skills: Strong communication and interpersonal skills; ability to multitask and stay organized under pressure.
• Knowledge: Familiarity with reservation systems, POS software, and basic computer skills.
• Attributes: A positive attitude, problem-solving abilities, and a passion for customer service and the outdoors.

Working Conditions:

• Flexibility to work varied shifts, including mornings, evenings, weekends, and holidays.
• Comfortable living and working in a remote or semi-remote national park setting.
• Ability to stand for extended periods and handle occasional lifting of up to 25 lbs.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.