VP, Enterprise Services Transformation Lead

Job Description

Our vision is to enable profitable growth to Aramark’s Accounts by enabling them with services that meet their needs as effectively and then efficiently as possible.  To achieve this vision, Aramark will re-think service to its line of business accounts from the lens of their account operators. 

We are seeking a seasoned Technology Services Transformation Leader to drive the transformation of Aramark’s technology services in relation to helping Aramark achieve and sustain its profitable growth objectives. This leader will be accountable for all components of the transformation change, such as service strategy, service operating model, organizational change and cultural change.  The successful candidate will be focused on achieving sustainable service and culture change throughout the organization with the end goal of achieving significant line of business impact on profitable growth.   

Job Responsibilities

Reporting to the Aramark Enterprise Chief Information Officer (CIO) and accountable to the Business Unit Sector CIO’s, this role will work closely with the respective line of business Technology service managers and resources.  
The role is accountable for: 

• The development, maintenance, and evolution of technology service strategy. This comprehensive services strategy must align with the company’s overall profitable growth objectives and in direct support of the business objectives of the sectors, their lines of businesses and their accounts. 
• Evangelizing the vision and strategy, building a broad coalition for change and support based on the case for change.
• Architecting the transformation to maintain support and coalition including achievement of early and frequent wins to strengthen support. 
• Addressing cultural and organization obstacles to sustain the transformational impact. 
• Collaborating with the line of business technology organizations to support their evolving needs, accepting that “one size does not always fit all”
• Working closely with other departments to identify their service needs and service frameworks that meet those needs. 
• Partnering with service owners, inside technology and other departments, to maximize positive impact on the line of business accounts 
• Keeping up to date with emerging relevant service trends and making recommendations for new technologies or processes that could benefit the organization. 
• Driving Business Effective Technology Services: Ensure that our technology services meet customer needs, minimize negative business impact, and deliver on account needs. The leader is accountable for all services defined and measure Service KPIs to meet account needs, ensuring services are secure, reliable, dependable, proactive, and predictive. 
• Ensuring the desired service performance is sustainable and continuously improving: The leader will be responsible for ensuring that our technology services continuously get better, adhering to the principle of "No Problem Twice". They will work to minimize the duration from when a need is identified to when it is met, with the ultimate goal of reducing this duration to zero. 
• Promoting transparency of the services to businesses and the respective service providers: The leader will ensure that our technology services are visible and transparent, with a strong focus on the operator perspective. Establishing measurable processes that use data to continuously improve services provided by the technology organization. 
• Driving Efficiency: Leveraging the principles of lean 6 sigma, the leader will ensure services are as efficient as possible to meet the necessary level of service effectiveness.  The leader will be accountable to ensure all services are defined, process mapped, managed inside a workflow management tool and the steps measured with the goal of minimizing customer tasks/effort and service provider cost. They will work to eliminate unnecessary steps, automate steps where possible, and automate management by exception.  The leader will be accountable that service KPI’s are set, baselined, continuously tracked and trended.
• Promoting Year-Over-Year Productivity: The leader will be accountable for driving year-over-year productivity improvements in our technology services. 

In addition, this role will:

• Be expected to play a leadership role for the broader technology community at Aramark.  Acting as a role model and coach for others on how service to drive business results.   
• Proactively engage the executive leadership team on service strategy, challenges, opportunities and business innovation. 
• Serve as principal talent manager by ensuring that Aramark across its business and functions develops a pipeline of highly skilled service-oriented leaders capable of executing the company’s service strategies. 
• Coach technology leaders and extended staff to maximize their effectiveness and long-term development on service-related competencies. 
• Maintain full administrative responsibility for transformation including business case, budgets, staffing, administration, planning, etc. 
• Required Travel 20%-30% 

Qualifications

• A minimum of 15 years of progressive experience with 10 years in senior service transformational experience within multi-billion revenue organizations.  
• Experience working in matrixed, high-influence models leading large scale teams/groups of professionals and managing operations in a distributed organization. 
• Experience with IT Service management (ITSM) and Lean 6 Sigma or similar optimization strategies§ A bachelor’s degree in technology (computer science/engineering), business administration or a related field is required. An advanced degree is highly desirable 

The performance and personal competencies required for the position: 

Thought Leadership 

Strong business acumen and executive presence. Understand all parts of the organization, and their interdependencies and apply that knowledge to influence strategy and make decisions.  

 
Setting Strategy 
Quickly build a track record of thinking beyond the technical function to the broader, big-picture strategic needs of the company. Develop the functional organization’s vision, translating it into both short- and long-term plans. Create effective strategies and business plans to focus IT on the key business priorities. Consider the long-term consequences and implications of actions and decisions for the organization. Provide strategic direction by assessing and managing the risks and opportunities associated with industry trends. 

 
Executing for Results 
Sponsor continuous improvement programs, recognizing opportunities to simplify organizational processes and create efficiencies. Anticipate and ensure that the appropriate resources and structures are in place to support short- and long-term business goals. Create effective metrics to support fact-based opinions and drive results. 

 
Leading Teams 
Ensure current and future organizational talent needs are met by leading in recruiting, hiring, developing, coaching, and mentoring others. Create a high-performance culture by clearly communicating high expectations and regularly evaluating others’ job performance against specific standards. Motivate teams by leading by example, actively rewarding strong performance and recognizing their efforts. 

 
Building Relationships and Using Influence 
Leverage outstanding interpersonal skills to build effective relationships with internal and external stakeholders. Communicate and interact effectively with others by collaborating and cooperating, even with those holding divergent and/or opposing views and goals. Model respect to people from all backgrounds and organization levels, by seeking and including different thinking styles, cultures, and perspectives.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.