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Night Operations Manager - NCED Hotel & Conference Center

Norman, OK

  • General Management

  • Salaried

Job Description

Our 940 finely-appointed guest rooms and suites offer guests an amenity-rich retreat, fitted with modern touches that make every stay an exceptional experience, and our world-class conference center provides more than 75,000 square feet of flexible meeting and event space. Visit the famous museums and sights of the University of Oklahoma, just two miles away, or take a short drive to Downtown Oklahoma City to make the most of your time surrounded by the best of the Sooner State. 
Benefits::

The primary function of the Night Operations Manager is to provide management support to total operations during the evening. This role ensures the smooth functioning of various hotel departments, including but not limited to Housekeeping, Front Desk, Food & Beverage, Conference Services, Fitness, Maintenance and Loss Prevention. The Night Operations Manager is responsible for maintaining high levels of guest satisfaction, overseeing night shift staff, ensuring the safety and security of the hotel premises, and guaranteeing total quality in the delivery of services to the client.

Aramark offers a wide array of comprehensive benefit programs and services. Aramark has designed its benefits to promote a culture of health and well-being, and provides you with the plans, resources, and tools to help you Take Care of your Health, Family, Finances, and Future.
Comprehensive Insurance Plan (Medical, Dental, Vision, HSA, FSA options)
401(k) - Aramark match 50% of the first 6% of contributions 
Tuition Assistance Program
15 days vacation + 8 PTO days + 9 company paid holidays

Job Responsibilities

Ability to multitask in various capacities and situations.
Must be able to work effectively under stress and rapidly changing situations.
Ability to effectively deal with various hospitality industry operations and situations. These may include, but not limited to guest issues, front desk operations, employee safety issues, maintenance situations, facility operations issues, and loss prevention issues.
Ensure exceptional guest experiences by addressing and resolving any issues or complaints promptly and professionally. 
Supervise and support night shift staff, including but not limited to front desk agents, housekeeping, security, and maintenance personnel.
Conduct training and spot checks to ensure high standards of service and efficiency.
Ensure compliance with all safety regulations and hotel policies.
Ensure accurate record-keeping and adherence to standard operating procedures.
Maintain clear communication with all hotel departments to ensure seamless operations.
Managing Emergency medical situations.
Managing Emergency facility issues, i.e., power failures, plumbing issues, etc.
Must understand basic Security issues and the local county licensing situations which govern Security department responses and capacities. Must be able to manage these situations.
Must have at least a basic knowledge of Maintenance operations and techniques to manage maintenance department operations and issues.
Directs all unit activities toward meeting client and customer needs to the highest degree according to contract specifications and ARAMARK standards of excellence.
Conduct regular inspections of hotel facilities to ensure cleanliness, maintenance, and compliance with brand standards.
Prepare detailed reports for the morning management team regarding any issues or noteworthy occurrences during the night shift.
Prepares monthly status reports and other reports as requested by management or client.
Assist with Project Management and any reporting of such. 
Any other duties as assigned.

Qualifications

College Degree in Hotel/Restaurant Management or related field preferred or Six or more years of experience in supervising one or more of the major components of the contract in similar service-based contract.

High degree of communication and interpersonal skills necessary.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on FacebookInstagram and Twitter.

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