Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com or connect with us on Facebook and Twitter.
Provides leadership for the operation of Aramark’s Lift Team Program. Maintains accountability for excellent department performance with results of high customer satisfaction. Ensures that service provided is customer focused, efficient, and cost effective. Safely performs special needs patient lifts/transfers to include repositioning and occasional transportation of patients to maintain scheduled program.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Manages day-to-day operation of Lift Team activities to meet compliance with Aramark and facility’s standards including safety, policy and procedures and all requirements of regulatory and accrediting agencies.
Lifts, transfers, and repositions patients utilizing appropriate lifting and transferring techniques and assistive lift devices to ensure the safety and comfort of the patient. Works as lift team technician as needed to maintain scheduled program at facility.
Develops and maintains systems for organizing Lift Team work and information. Actively explores ways to improve quality of input and output of work. Utilizes ISISpro, CQI, and benchmark reports to show value and impact of program. Collects stats and costs from facility of Workman’s Compensation, the rate of acquisition of decubitus ulcers by Inpatients, and other needed information to track the effectiveness of the Lift Team program. Shows reports monthly, quarterly and annually.
Establishes and maintains effective working relationships with the client, facility departments, patients, customers, and staff to ensure high customer satisfaction. Displays polite, spirit-of- service attitude while performing job duties. Models standards and procedures to Lift Team, other healthcare staff, patients, and families.
Meets regularly with department customers and facility administration to report on Lift Team department performance and demonstrate value to the customer. Performs excellent service recovery as necessary.
Participates in planning and budgeting for Lift Team department. Operates within budget by monitoring and controlling expenses, including capital expenses.
Complies with Human Resources policies and procedures in department. Strives for competent and satisfied employee group within Lift Team by staffing properly, doing timely performance appraisals, effective orientation program, ongoing training, development and mentoring of staff, and maintaining confidentiality as necessary. Hires, coaches, trains, disciplines and terminates staff as necessary.
Maintains employee records and tracks training in ISIS. Plans and schedules monthly department meetings and in-services to cover safety, infection control procedures, body mechanics, communication tools, customer service, equipment usage, CQI, Infection Control, HIPAA, and other necessary topics. Involves other departments in providing staff training as appropriate, such as Physical Therapy, Nursing, Infection Control, etc. Completes Competency Checklist annually and keeps on file for each employee involved in Lift Team.
Attends and participates in all department/facility in-services, orientations, functions and other meetings as required. Participates in hospital committees/and patient care teams to improve quality, satisfaction and safety. Participates in CQI process.
Oversees proper usage and maintenance of communication equipment, computer hardware and ISIS software, Transport and Lift Team equipment so that the Lift Team functions efficiently and effectively. Tracks usage of assistive lift devices and reports activity accurately.
Maintains required certifications. Keeps informed on latest Lift Team practices, trends, equipment, and other developments in the field. Makes recommendations to facility on equipment purchases and process improvements. Seeks advanced training and is self-motivated. Sets an example for everyone in the department for commitment, dedication, and positive input. Is easily adaptable to change.
Must be able to work a flexible schedule, including weekends and holidays.
Performs other duties as needed/assigned.
Maintains compliance with Aramark's standards of operation, the client’s standards of operation and within Aramark's Business Conduct Policy. Maintains all records and reports necessary to regulations and codes.
Maintains compliance with all requirements of Federal, State and local regulations and guidelines including the Civil Rights Act of 1964, as amended, the Age Discrimination in Employment Act of 1967, as amended, and the Americans with Disabilities Act, as amended.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
Position prefers a high school diploma or general education degree (GED). CPR certification required within 90 days of date of hire. Must be able to communicate fluently in the English language. Ability to communicate (both verbal and written) effectively. Ability to use phone functions. Ability to apply elementary math functions. Ability to work well under time constraints. Ability to apply common sense understanding to carry out detailed, but uninvolved written or oral instructions.