Sr. Operational Excellence Manager

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Memphis, TN US
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Posted Date:
2/21/2018 1:23:32 PM
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Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day.  Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at or connect with us on Facebook and Twitter.


Position Description
Responsible for providing leadership, support and consultative services to develop and enhance new and existing facilities accounts programs and tools. Provides national support to individual regions and accounts in the implementation and improvement of systems, standards, and processes to ensure consistency of Aramark’s operating programs and consistency of Aramark’s operating capability from one facility to the next.


Scope of Role
Directs other OpX Managers and occasional Co-Op students. 


Key Responsibilities

  • Develop and be accountable for a safety culture that creates a work environment where no one gets hurt.
  • Use operational expertise to pilot, incubate and implement new and existing systems and technologies.
  • Publish and maintain Standard Operating Procedures (SOPs) for each specific line of service: Grounds and Landscaping, Plant Operations and Maintenance and Custodial.
  • Develop, implement and maintain Higher Education Facilities resources such as the, OPX Facilities website, BenchMark, Program Audit and the New Business Costing Tool.
  • Provide national support to computerized maintenance management system relative to system operation, development upgrades, enhancements and or training.
  • Represent Higher Education as an active member of the cross line of business Development Committee responsible for the development, testing, and piloting of new technology, programs and systems.
  • Utilize technical expertise to evaluate Aramark's operating program standards, measure performance and recommend solutions in order to enhance or improve operations.
  • Document observations and recommendations with formal reporting methods for client and internal audiences.
  • Provide support to the regional Operational Excellence staff and Operations teams for new facility management accounts and ensure the full implementation of Aramark's operating programs.
  • Liaison with the regional Operations Excellence staff, Operations and Sales teams to provide Faculties expertise relating to Bench mark, LEED certification, APPA and Sustainability.
  • Collaborate nationally with the regional Directors of Business Development to support selected new facilities sales efforts through conducting new business surveys and assistance in the development of business models for potential client opportunities.
  • Collaborate nationally with the regional Directors of Strategic Development to support facilities programs in selected retention efforts.
  • Assist in the development, implementation and facilitation of technical training programs for Facilities Front Line managers and employees.
  • Assess and monitor select accounts through compliance audits such as the EFQAT audit, to ensure compliance with our client contracts, OSHA, Life Safety and other local, state and federal regulations.
  • Actively participate in selected “Fresh Eyes” processes relating to selected account retention.
  • Assist in the development and support of Regional Centers of Excellence.
  • Partner with Innovation & Expertise Teams and advocate for change and implement new technologies, handheld devices, programs and or processes consistent with initiatives developed and approved by the HE Facilities and OpX Sr Teams.


Knowledge, Skills and Abilities

  • Bachelor degree with a minimum 7 years of experience in facilities management or A/E/C industries required.
  • Working knowledge of facility operations, energy solutions, and/or construction services also required.
  • Solid strategic, analytical, and decision making experience in driving outcomes, creating proformas, and in ROI analysis is preferred.


Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran

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