Group Rooms and Reservations Coordinator - Leisure Chauncey - Conference Center

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Location:
Princeton, NJ US
Worker Type :
Hourly and Seasonal
Services:
Food
Posted Date:
2/14/2018 7:26:22 PM
Category:
Hotel - Lodging - Recreation
Work Type:
Fulltime-Regular
Line of Business:
Leisure
ID:
158665
Overview:

Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com or connect with us on Facebook and Twitter.

 

Aramark’s leisure group specializes in lodging, recreation, conference centers and meeting services. The scope of our operations includes lodging, conference and meeting space, houseboats and other marine activities, retail merchandise, casual and fine dining experiences, and interpretive tours in some of this country's most pristine protected lands and national parks. We have been active partners with the National Park Service for over 20 years, providing high-quality visitor services in numerous locations across the United States. We are one of the nation’s leading managers of conference centers with a strong focus on customer experience. We are considered a premier provider of professional services by clients and competition alike, committed to providing high-quality recreation, hospitality and authentic experiences to clients and visitors from all over the world.



Description:
Position Summary:
The Group Rooms and Reservation Coordinator oversees the efficient operation of the reservations department in selling of guest rooms to accommodate guest needs.  This person will be responsible for processing and handling group rooming lists and reservation requests, analyzing room inventory, and help with staffing needs of the front desk.  This position requires individuals with a keen attention to detail, a strong dedication to customer service, and a positive and friendly attitude.
 
Essential Functions:
  • Process and handle group rooming lists and reservation requests using reservations system
  • Monitor and analyze rooms inventory and increase average rate
  • Help with staffing needs at the front desk and train agents on the operations of the reservation department
  • Attend meetings to support business operations
  • Calculate and prepare room pick-up reports
  • Assist in the development and revision of forecasts
  • Initiate and prepare reports as required
  • Handle all reservations aspects of a group, monitor room block, rooming lists, VIP and other accommodations, and client correspondence relating to reservations
  • Support revenue management strategies
  • Implement and support pricing strategies yield and revenue management best practices
  • Must be flexible and willing to work a varied schedule
  • Acquire basic knowledge of property structure/layout and how departments interact
  • Know and comply with all company policies and procedures regarding safety, security, emergencies and energy
  • Report to work on time and in complete uniform
  • Other duties as assigned
 
Status and Scope:
  • Reports to Director of Sales and Marketing
  • Position requires a strong customer service focus, strong communication skills, and a positive attitude
  • Must be able to work efficiently – prepared to help wherever needed
 
 


Qualifications:
Qualifications:
  • Must have excellent oral and written communication skills as well as fluency in written and spoken English language
  • High School Diploma or equivalent required.  College Degree preferred
  • Two years with travel industry reservations system and hotel property management systems mandatory
  • Ability to manage and work with outside groups and agencies
  • Excellent organizational skills
  • Ability to work well under pressure
  • Proficiency in MS Office programs; experience with Delphi (in-house sales system) preferred
 
 
Travel Requirements:   Little or No Travel (>10%)
 
Lifting Requirements:  
MEDIUM - Lifting 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds.
 
Physical Requirements:           BENDING                     OCCASIONAL
                                                KEYING/FINGERING     CONSTANT
                                                HEARING                      CONSTANT
                                                REACHING                   FREQUENT
                                                SEEING                        CONSTANT
                                                SPEAKING                   CONSTANT
                                                STANDING                    FREQUENT
                                                WALKING                     FREQUENT
                                                LIFTING                        OCCASIONAL


Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran

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