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Position Summary: This position offers the guests who visit Mesa Verde National Park, Colorado an opportunity to experience the surroundings of the area in a more intimate manner by going on a guided walk, lake, or coach tour. The guide will act as a personal interpreter on ONP cultural, historical, and natural resources while providing support to guests eager to experience the outdoor environment. In providing education and experiential opportunities, the guests’ visit will be enhanced and they will depart our property with a positive “Sense of Place” which will cause them to want to return.
Essential Functions and Responsibilites:
- Guides will be responsible for educating themselves on the local ecology, geology, history and culture so that they are well-prepared to provide information and answer questions about the Olympic National Park and Forest. (Books are provided and internet access)
- Greet guests, brief them on plans for the activity, present them with (or collect from them) the Acknowledgement of Risk form (for Coach Tour only)
- Guides doing coach tours must be able to pass DOT physical (paid for by Company)
- Guides must be capable of safely operating a 15 passenger van on local roads and highways and will be trained in the proper procedures for filling out required DOT paperwork.
- Guides must be capable of safely operating a 13-passenger pontoon boat on the lake, sometimes during inclement weather.
- Utilize radio for appropriate internal communications
- Guides will sweep out tour coach after every tour, wash exterior as needed (which is usually as often), wash fingerprints off windows, and periodically the interior will need extra cleaning due to the buildup of dust during the dry summer months
- Learn and maintain a knowledge about emergency procedures to ensure guest and employee safety
- Give a detailed safety briefing and assess each guest on their ability to participate in the activity
- Guides will fill the gas tank of the tour coach when needed (about 1/3 tank), turning in receipt according to established procedures. They will double check to be sure the boat gas tank is full above 1/3 tank prior to starting a boat tour, filling if necessary.
- Guides will be scheduled for shifts on the Activities Desk in the lobby or “roving interpretation” when not doing tours, providing information to guests and promoting tours.
- Guides may be asked to assist in Boat Rental operation for lunch breaks or if extremely busy.
- Employee is responsible for general knowledge of corporate environmental policies and procedures and how they relate to their job functions.
- Perform all work in accordance with established safety procedures.
- Will be required to work a flexible and rotational schedule, including possible overtime, evenings, weekends and holidays. Many days will involve working a split shift.
- Maintain fire in lobby fireplace when necessary
- Responsible for cleaning projects assigned by management.
- Patrol lawn area picking up outdoor games to put back in the footlocker in the gazebo and picking up glasses and miscellaneous stuff left out by guests. This is also a good time for guest interactions that could lead to booking a tour.
- Employee is responsible for knowing the environmental aspects and associated impacts of position. Job specific Environmental Aspects and Impacts will be communicated by manager during EMS training.
- Environmental objectives and targets will be communicated by managers for each department during EMS training.
- High school diploma or equivalent is required.
- Two years’ experience in like employment
- Demonstrated ability to remain calm and handle stressful situations
- Passion and knowledge regarding interpretive programs and the National Park System
- CPR/First Aid certification preferred. Must have a valid driver’s license.
- Candidate must be willing to attain National Association for Interpretation certification.
- Associates Degree in Hospitality, Business or related field
- Wilderness First Aid or Wilderness First Responder preferred
- Previous experience as an interpreter with demonstrated knowledge and practice of having met National Park Service guidelines with respect to interpretive standards
- Proven ability as an interpretive guide/interpretive planner and program development