Host-Hostess (Dining Room Attendant) - International Learning Center

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Location:
Rockville, VA US
Worker Type :
Hourly and Seasonal
Services:
Food
Posted Date:
2/5/2018 5:25:43 PM
Category:
Food Services
Work Type:
Fulltime-Regular
Line of Business:
Business Dining
ID:
158081
Overview:

Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com or connect with us on Facebook and Twitter.



Description:

Position Summary:

The Host/Hostess position is a compilation of all restaurant duties and responsibilities. Hosts/Hostesses establish a welcoming atmosphere from the minute a guest arrives at the restaurant. Restaurant reservations are taken, table allocations are coordinated and guests are shown to their table. This position requires individuals with a high attention to detail, accurate cashier skills, and a strong dedication to customer service along with a positive and friendly attitude.

Essential Functions:
• Hosts/Hostesses greet guests as they arrive and depart in a timely manner – always delivering exemplary customer service
• Ensure any special services for diners are accommodated and arranged
• Maintain dining room beverage station ensuring that it is fully stocked and clean at all times
• Maintain coffee stations is the dining room and other areas for the guest
• Ensure a clean and pleasant atmosphere of the restaurant at all times
• Will be required to perform busser duties
• May be required to deliver catering orders. This may require the Host/Hostess to use a golf cart.
• Work closely with the kitchen staff optimizing communication to ensure efficient operations
• Go the extra mile and follow through to ensure guest satisfaction
• Must be able to work with diverse populations in a supportive and positive manner
• Say goodbye to all guests – ask how their experience was – ensure they leave with a good impression
• Diplomatically handle guest complaints – always be polite and maintain a professional manner
• May be required to train other employees on the role
• Must be flexible and willing to work a varied schedule
• Will occasionally be required to work special functions
• Report to work on time and in complete and proper uniform
• Know and comply with all company policies and procedures regarding safety, security, emergencies and energy
• Other duties as assigned
Status and Scope:
• The Host/Hostess reports to the Management Team including the Food Service Director, Executive Chef, and Chef de Cuisine
• Must have the ability to follow all safety and sanitation procedures
• Position requires a strong customer service focus, strong communication skills and a positive attitude
• Must be able to work efficiently – prepared to help wherever needed
Equipment Used:
Computer, Vacuum, Cleaning Solvents

Travel Requirements: Little or No Travel (<10%)

Lifting Requirements:
LIGHT - Lifting 50 pounds maximum with frequent lifting and/or carrying objects up to 25 pounds

Physical Requirements: BENDING CONSTANT
KEYING/FINGERING OCCASIONAL
HEARING CONSTANT
REACHING CONSTANT
SEEING CONSTANT
SPEAKING CONSTANT
STANDING CONSTANT
WALKING CONSTANT
LIFTING OCCASIONAL



Qualifications:

Qualifications

• Should be able to work all department shifts.
• An extensive knowledge of food and beverage service
• Good customer service skills and a pleasant manner
• Good organizational skills
• Prior experience in a high volume restaurant position
• Must be at least 18 years of age
• Must complete Serve Safe Food Handlers certification
• Must be fluent in the English language
• Hosts/Hostesses required to drive a golf cart to deliver catering orders become Cart Safety certified prior to first driving the golf cart and they must also be willing to participate in the random drug/alcohol testing pool

 




Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran

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