Boat Captain - Lake Powell - Wahweap - Main Marina

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Location:
Page, AZ US
Worker Type :
Hourly and Seasonal
Services:
Facilities
Posted Date:
2/2/2018 6:31:42 PM
Category:
Transportation
Work Type:
Fulltime-Temporary
Line of Business:
Leisure
ID:
157902
Overview:

Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com or connect with us on Facebook and Twitter.

 

Aramark’s leisure group specializes in lodging, recreation, conference centers and meeting services. The scope of our operations includes lodging, conference and meeting space, houseboats and other marine activities, retail merchandise, casual and fine dining experiences, and interpretive tours in some of this country's most pristine protected lands and national parks. We have been active partners with the National Park Service for over 20 years, providing high-quality visitor services in numerous locations across the United States. We are one of the nation’s leading managers of conference centers with a strong focus on customer experience. We are considered a premier provider of professional services by clients and competition alike, committed to providing high-quality recreation, hospitality and authentic experiences to clients and visitors from all over the world.



Description:

Position Summary: The Boat Pilot – 100 Ton, pilots various tour boats transporting guests on various tours on the lake. This includes but is not limited to the following tours: Rainbow Bridge, Antelope Canyon, the Navajo Tapestry cruise and the Canyon Princess Dinner cruise. The Boat Pilot is Coast Guard certified and extremely safety conscious. Boat Pilots should also be highly knowledgeable about Lake Powell Resort and Marinas and the surrounding areas and their history; acting as a useful resource for all guests – providing commentary and answering guest questions.
 
Essential Functions:

  • Complete US Department of Transportation/Coast Guard Pre and Post Trip Inspections
  • Pilot tour boats on trips typically ranging from 1 and a half hours to 10 hours in length
  • Pilot dinner cruises on The Canyon Princess
  • May be required to run special cruises – such as breakfast and lunch cruises for tour groups
  • Assist Resort Manager and other relevant parties with Tour Groups – ensuring all pre-arrival preparations have been completed. Go above & beyond to ensure Tour Groups and all guests enjoy their boat tours / meal cruises
  • Boat Pilots are responsible for ensuring the safety of the vessel, passengers and crew
  • Ensure coast guard regulations are followed at all times
  • Boat Pilots should be customer service focused - able to entertain and provide informative, historical, interactive and factually correct commentary, helping to create guest memories that could potentially last a lifetime
  • Boat Pilots should be highly knowledgeable about Lake Powell Resort and Marinas and the surrounding areas and their histories. They should be able to provide commentary to guests on the boat tours. This knowledge should extend beyond the commentary enabling them to provide accurate answers to a variety of guest questions and inquiries. They should also be dedicated to continually extending and updating their knowledge and improving their presentation techniques
  • Respond directly to all customer complaints and ensure they are resolved efficiently and immediately in a professional manner which does not negatively impact on the reputation of Lake Powell Resorts and Marinas
  • May be required to deliver mail to Dangling Rope Marina coordinating arrangements and meeting up with a Dangling Rope Push boat on the water near the marina
  • May be required to work directly with the US Coast Guard on inspections, work plans and other areas of the marine field
  • May be required to fuel and pump boats
  • Must be prepared to work a varied schedule according to business needs - which includes weekends
  • Identify maintenance and safety issues and take the correct steps to correct them
  • Must be honest, dependable and forthright, with the ability to confidently work without direct supervision
  • Report to work in proper uniform
  • Other duties as assigned
  • Know and comply with all company policies and procedures regarding safety, security, emergencies and energy
  • Report to work on time and in complete uniform
  • Other duties as assigned

 
Status and Scope:

  • The Boat Pilot – 100 Ton reports to the Boat Tours Manager
  • Must be committed to providing safe boat operations – Boat Pilots are responsible for the safety of  the boat, passengers and crew
  • Cannot be prone to motion sickness or sea sickness as Boat Pilots spend hours at a time piloting boats on the water
  • The Boat Pilot – 100 Ton should be willing to gain a good understanding of Lake Powell Resorts and Marinas and surrounding area, becoming fully knowledgeable on the area’s history, activities and amenities
  • Position requires a strong customer service focus, strong communication skillsand a positive attitude.


Qualifications:

 
Qualifications:

  • Must be fluent in the English language both spoken and written – able to read & interpret documents such as safety rules, ARAMARK operating and maintenance instructions and procedure manuals
  • Must have a High School Diploma or GED
  • Must possess a 100 Ton Coast Guard License or higher and be proficient in boat maintenance and navigation
  • Must have a comprehensive knowledge and understanding of coast guard laws and safety regulations
  • Must have a valid US Driver's License and pass a Motor Vehicle Record history check
  • willing to participate in the random drug/alcohol testing pool


                                            




Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran

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