PBX Operator - Lake Powell - Wahweap - Lodge

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Location:
Page, AZ US
Worker Type :
Hourly and Seasonal
Services:
Food
Posted Date:
2/2/2018 6:29:05 PM
Category:
Food Services
Work Type:
Fulltime-Temporary
Line of Business:
Leisure
ID:
157351
Overview:

Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com or connect with us on Facebook and Twitter.

 

Aramark’s leisure group specializes in lodging, recreation, conference centers and meeting services. The scope of our operations includes lodging, conference and meeting space, houseboats and other marine activities, retail merchandise, casual and fine dining experiences, and interpretive tours in some of this country's most pristine protected lands and national parks. We have been active partners with the National Park Service for over 20 years, providing high-quality visitor services in numerous locations across the United States. We are one of the nation’s leading managers of conference centers with a strong focus on customer experience. We are considered a premier provider of professional services by clients and competition alike, committed to providing high-quality recreation, hospitality and authentic experiences to clients and visitors from all over the world.



Description:

Position Summary: Guest Services Workers are the first line of communication for guests and tour directors. The Guest Experience Desk is the hub of all communication for the hotel. Guest Services Workers establish a welcoming atmosphere from the minute a guest arrives at the resort. Guest Services Workers are attentive and always willing to answer questions and resolve guest issues, communicate guest needs to other departments, reserve rooms and tour activities on the property management system and welcome groups of up to approximately 80 people at a time. Guest Services Workers should be highly knowledgeable about Lake Powell Resort and Marinas and the surrounding areas; acting as a useful resource for all guests. This position requires individuals with a high attention to detail, a strong dedication to customer service and a positive and friendly attitude.
 
 
Essential Functions:

  • Answer phones in prompt and friendly manner
  • Direct phone calls to requested departments
  • Program keys and make key packets
  • Confirm reservations for rooms, tours and activities over the phone
  • Sell and make reservations for rooms, tours and activities over the phone
  • Log wakeup and notification calls, communicate messages to guests
  • Ensure cleanliness and a pleasant atmosphere of Guest Experience desk, back office, and lobby areas at all times
  • Ensure maintenance, walk-ins and upgrade logs are completed
  • Run correct occupancy and emergency reports
  • Effectively communicate with guests, employees, tour directors and vendors to ensure all guests receive prompt and courteous service
  • Take charge when upper management is unavailable and unforeseen complications (bad weather, cancellations, etc) arise
  • Maintain positive attitude in high stress situations
  • Go the extra mile and follow through to ensure guest satisfaction
  • Must be able to work with diverse populations in a supportive and positive manner
  • Diplomatically handle guest complaints – always be polite and maintain a professional manner
  • Effectively interpret and disseminate information in group and individual settings
  • Must have the ability to speak clearly and confidently in front of groups of up to approximately 80 people
  • Expedite tour buses
  • Must be able to work under erratic deadlines and deal with changing priorities
  • Must be flexible and willing to work a varied schedule
  • Learn and use Springer Miller property management system and Microsoft Office programs
  • Use basic office equipment
  • Field multiple line phones and take messages
  • Know and comply with all company policies and procedures regarding safety, security, emergencies and energy
  • Report to work on time and in complete uniform
  • Other duties as assigned

 
Status and Scope:

  • Reports directly to Front Desk Manager, if Front Desk Manager is not present then reports to Front Desk Supervisor and/or Front Desk Leads.
  • Position requires a strong customer service focus, strong communication skillsand a positive attitude
  • Must be able to work efficiently – prepared to help wherever needed

 



Qualifications:

Qualifications:

  • Must be fluent in English language both spoken and written
  • Computer literate in MS Office programs; some experience with property management systems preferred
  • Previous hospitality experience preferred
  • Willingness to gain a good understanding of Lake Powell Resorts and Marinas and surrounding area, becoming fully knowledgeable on all activities and amenities offered  

 
Equipment Used:
Adding Machine, Photocopier, Calculator, Printer, Multi-line Telephone, Computer, Fax
 
Travel Requirements:   Little or No Travel (>10%)
 
Lifting Requirements:  
SEDENTARY - Lifting up to 10 pounds maximum and occasionally lifting and/or carrying small items (files, manuals, binders)
  




Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran

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