Guest Services Worker - Wahweap-Boat Rentals, Lake Powell

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Big Water, UT US
Worker Type :
Hourly and Seasonal
Posted Date:
2/1/2018 3:27:46 PM
Food Services
Work Type:
Line of Business:

Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at or connect with us on Facebook and Twitter.


Aramark’s leisure group specializes in lodging, recreation, conference centers and meeting services. The scope of our operations includes lodging, conference and meeting space, houseboats and other marine activities, retail merchandise, casual and fine dining experiences, and interpretive tours in some of this country's most pristine protected lands and national parks. We have been active partners with the National Park Service for over 20 years, providing high-quality visitor services in numerous locations across the United States. We are one of the nation’s leading managers of conference centers with a strong focus on customer experience. We are considered a premier provider of professional services by clients and competition alike, committed to providing high-quality recreation, hospitality and authentic experiences to clients and visitors from all over the world.


J1 - Rental Agent - Lake Powell - Wahweap - Boat Rentals


Position Summary: The Resort Customer Service Agent's basic responsibilities are to take care of our guests needs. From answering questions to booking future reservations. As a RCSA you have the opportunity to work in many different parts of the resort, to include the front desk, reservations, ticket booth, marina, snowmobiles and spooner summit. each day and week you could be stationed in a different area as listed above.  Covering different positions at the resort will allow you to become a knowledgeable and valued member of the ZCR team. RCSA's will work in the following positions Front Desk, Reservations, Ticket Booth, Spooner Summit Mountain Bike Center, Zephyr Cove Snowmobile Center and the Zephyr Cove Marina Front Desk.
Essential Functions:


  • Having a strong working knowledge of Zephyr Cove Resort and all its services. Boat cruises, Marina, Spooner Summit, Lodging and Campground, Group Sales & Snowmobiling.
  • Assist customers with any and all questions or concerns
  • The ability to answer and maintain calls on a multi-line phone system
  • Be able to create reservations for all services offered on property
  • Ability to Check-in and out all reservations for the property
  • Enter information into guest reservations quickly and accurately
  • Maintain a balanced cash bank and follow proper cash handling procedures
  • Respond to and resolve all guest concerns
  • Promote upgrades and all other services on property using upselling techniques
  • Ability to use walkie talkie and base radios while maintaining radio etiquettes
  • Use all resort property in a responsible and safe manner
  • Each independent position will have a set of job specific responsibilities as well
  • RCSA’s may be utilized by other departments when needed
  • Upholds all guest service standards
  • Abides by all Aramark policies and procedures

Status and Scope:
Position needs excellent written/verbal communication and organization skills. Strong guest service background, preferably in a hotel/resort environment. A professional presentation. Knowledge of Microsoft Office, and basic computer skills required; knowledge of hotel SMS reservations software is preferred. The ability to multi-task and problem solve is essential. Must have a flexible schedule and available to work weekends and holidays.



  • High School Graduate
  • Some College preferred
  • Computer Experience
  • Customer service experience is a must
  • Ability to prove eligibility to work in the United States

Equipment Used:
Walkie Talkie
Computer (SMS, Word, Excel, Outlook)
Fax Machine
Speaker Phone
Travel Requirements:
Little or No Travel (>10%)
Lifting Requirements:  
MEDIUM - Lifting 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds.

Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran

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