Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com or connect with us on Facebook and Twitter.
Job Summary: Responsible for welcoming guests and staff in an effective and courteous manner. Directly participates in operating a traditional 24-hour, seven days a week, hotel-style front desk and concierge operation. Answers external and internal telephone calls taking and delivering messages as needed. Provides guest services at the center so each staff member and guest experiences a positive impression of the facility.
Essential Tasks & Responsibilities:
a) Check in and check out functions
b) Guest orientation of the local area and the conference center facilities
c) Proper telephone service technique and PBX operation
d) Handling of guest mail, messages and special deliveries
e) Coordinating reservations for guest transportation
f) Full understanding and utilization of the property management system
g) Familiarization with night audit function
h) Assisting all guests in any way possible
i) Maintaining a limited supply of sundries
j) Issuing and monitoring safe deposit boxes
k) Assisting guest with any of their meeting room needs.
l) Assisting Guests with non-meeting related travel needs.
m) Forwarding guest suggestion or concerns to the proper Manager.
n) Daily checks of Gift Shop, stocking if necessary.