Reservations and Guest Services Clerk - Lake Mead National Recreation Area

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Boulder City, NV US
Worker Type :
Hourly and Seasonal
Posted Date:
1/17/2018 12:26:33 PM
Customer Service
Work Type:
Line of Business:
Food - Sports & Entertainment

About Aramark 
Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at or connect with us on Facebook and Twitter.


Job Summary: Our Reservations & Guest Services staff provide the first line of customer service to our valued guests: answering phones, selling cruise passes, and ringing up retail and refreshments. This position caters to guest needs throughout our boarding area, including pouring and selling beverages from our landing bar. If you love people, can smile over the phone, and are willing to learn our reservations and retail systems, then join the fun and enjoy beautiful lake views while you work.


Essential Tasks & Responsibilities:

  • Provide excellent guest service to each customer
  • Check in guests for daily cruises and special events
  • Accept cash and credit payments for reservations, retail items, and refreshments
  • Accurate cash sales and cash handling
  • Book reservations in person and over a multi-line phone system
  • Quote accurate rate and inventory availability
  • Suggest alternatives to guests when inventory or rate-related events inhibit a guest from making a buying decision
  • Process reservation requests, changes, and cancellations according to established policies and procedures
  • Direct inquiries to appropriate departments
  • Prepare and sell basic alcoholic beverages such as beer and wine
  • Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages and follow safe drinking guidelines when serving customers
  • Prepare needed set-up for bar, including cleaning, organizing, ordering, and restocking.
  • Maintain a clean work area and assist in maintaining the cleanliness of the landing's interior
  • Perform minor janitorial duties in office areas (removing trash, vacuuming, etc.)
  • Communicate regularly and work cohesively with supervisors to ensure highest level of customer service
  • Know and comply with all company policies and procedures regarding safety, security, emergencies, and energy
  • Other duties as assigned


This position is subject to pre-employment, random, and post-accident/reasonable suspicion drug testing compliant with federal Coast Guard regulations. This includes screening for marijuana and other federally regulated substances.

  • Must meet state regulations for alcohol serving age

  • High school diploma or GED equivalent

  • Must have or be willing to obtain a Southern Nevada Health District Food Handler's Safety Training Card

  • Must have or be able to obtain an Alcohol Awareness Training Card

  • Must have or be able to obtain current non-gaming Clark County Work Card

  • Strong computer skills, proficient in Microsoft Office software and internet browser, with ability to learn industry-specific software

  • Excellent organizational, problem solving, complaint resolution, and multi-tasking skills

  • Self-motivated and quick to learn

  • Ability to work in fast-paced, busy environment

  • Flexible scheduling required – may be scheduled for evenings, weekends, and holidays.

Preferred Qualifications:

  • 6 months or more in customer service, hospitality, sales, or call center experience


  • Equipment Used:

  • Computer, Multi-Line Telephone, Cash Register, Fax Machine, Beverage Dispenser, Cleaning Equipment

Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran

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