Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com or connect with us on Facebook and Twitter.Description:
Aramark Healthcare is seeking candidates for a Food Service Director of Patient Experience at UPMC Pinnacle Health in Harrisburg, PA. This is a management position, responsible for developing and executing dining solutions to meet patient and customer needs and tastes. Utilizes technical training and interprets government mandated nutritional standards in the healthcare industry on food health to develop healthy menu implementation plans.
- Leadership: Lead, mentor, engage and develop teams to maximize their contributions, including recruiting, assessing, training, coaching and managing performance. Ensure food services appropriately connects to the Executional Framework. Consistently utilize the GROW Coaching model. Reward and recognize employees. Ensure safety and sanitation standards in all operations.
- Client Relationship: Develop and maintain effective client and customer rapport for mutually beneficial business relationship. Deliver and model WEST as the foundation for delivering excellent customer service. Identify client needs and effectively communicate operational progress.
- Financial Performance: Build revenue and manage budget which includes cost controls with regard to food, beverage and labor as well as ensuring the completion and maintenance of P&L statements. Adopt Aramark process and systems. Responsible for delivering food and labor targets. Manage resources to ensure quality and cost control within budgetary guidelines.
- Productivity: Implement and maintain GM agenda for both labor and food initiatives. Create value through efficient operations, appropriate cost controls, and profit management. Full compliance with Operational Excellence fundamentals, including food and labor. Direct and oversee operations related to production, distribution and service of food. Understand end to end supply chain and procurement process and systems, ensure only authorized suppliers are used.
- Compliance: Maintain a safe and healthy environment for clients, customers and employees. Comply with all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour.
- Participate in planning and executing consistent nutrition and patient communications and strategies, and serve as a nutrition/patient resource across the multi-site component or highly complex healthcare facility.
- Create and manage a network of thought leaders to support nutrition issues and strategies across the multi-site component.
- Manage and control resources and materials to ensure quality, adequacy of supply, and cost control within budgetary guidelines.
- Requires 3-5 years experience and 1-3 years in a management role.
- Bachelor's degree or equivalent experience
- Healthcare patient food service management experience required.
- A Registered Dietitian or strong modified and therapeutic diet knowledge is preferred.