Guest Services Worker - Denali - National Park Tours

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Anchorage, AK US
Worker Type :
Hourly and Seasonal
Posted Date:
1/5/2018 4:25:26 PM
Food Services
Work Type:
Line of Business:

Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at or connect with us on Facebook and Twitter.


Aramark’s leisure group specializes in lodging, recreation, conference centers and meeting services. The scope of our operations includes lodging, conference and meeting space, houseboats and other marine activities, retail merchandise, casual and fine dining experiences, and interpretive tours in some of this country's most pristine protected lands and national parks. We have been active partners with the National Park Service for over 20 years, providing high-quality visitor services in numerous locations across the United States. We are one of the nation’s leading managers of conference centers with a strong focus on customer experience. We are considered a premier provider of professional services by clients and competition alike, committed to providing high-quality recreation, hospitality and authentic experiences to clients and visitors from all over the world.


Position Summary:
Doyon/Aramark Joint Venture provides professional level interpretation in support of the Denali Natural History Tour. One of the two existing elements of the DNHT is the Living History Presentation at Savage Cabin. Regarding the Living History Program, the purpose is to enrich the visitor’s experience by exposing them to Denali’s cultural history consistent with the era circa 1940’s; in a manner that meets NPS standards for interpretation at Denali National Park and Preserve. Either 1st or 3rd person LH programs may be provided that have historical context circa 1940’s use of the historic Savage Cabin. Other interpretive programs and presentations are provided to visitors as necessary to support new products and the Department of Interpretation within the Doyon/Aramark Joint Venture.
Essential Functions:

  • Create and provide accurate and compelling Living History presentations that meet the standards of the National Park Service and Doyon/Aramark Joint Venture.
  • An interpretive theme and first or third person program must be developed that accurately reflects 1940’s era Denali National Park and Preserve.
  • Ongoing research throughout the season is required for development of the Living History character.  Full training is provided at the beginning of the season with ongoing coaching throughout.
  • Interpretive shifts may include work at the cabin (up to 10 presentations in a day at 10 minutes apiece) and in the Interpretive Resource Center.
  • All interpreters will either possess and maintain the National Association for Interpretation’s Certified Interpretive Guide Certification, or will go through the company provided training to obtain this at the beginning of the season.
  • Living History Interpreters will also be required to assist with Interpretive Resource Center Library duties and other projects as assigned.
  • Other interpretive programming as required. May consist of evening programs within the park or at area hotels, interpretive walks, porch talks at the Wilderness Access Center, cross training to assist with the Cultural History interpretive program etc.
  • Applicant must be self-motivated and able to work unsupervised.
  • Applicant must have excellent customer service skills and be able to gather and retain a lot of information quickly.
  • Employee is responsible for general knowledge of corporate environmental policies and procedures and how they relate to their job functions. Corporate policies and procedures are posted on bulletin boards or can be accessed at dpr.web.
  • Employee is responsible for knowing the environmental aspects and associated impacts of their job position. Job specific Environmental Aspects and Impacts will be communicated by Dept. Managers during EMS training.
  • Environmental objectives and targets will be communicated by dept. managers for each dept. during EMS training.
  • Employee will have no less than 1 performance review per season to include an evaluation of performance standards as they relate to work instructions addressing their department’s environmental aspects. Employee will be aware of environmental objectives and targets within their department and how the objectives and targets affect their job performance

Status and Scope:

  • Reports to Interpretive Programs Manager.
  • Must be willing to obtain Certified Interpretive Guide status through company sponsored training or other class prior to arrival


Minimum Qualifications:

  • 18 years of age.
  • Good public speaking skills.
  • Professional demeanor and adherence to uniform and grooming standards.
  • Excellent customer service skills.
  • Current driver’s license and a clean driving record. Must be a minimum of 21 years of age to operate a company vehicle.

Preferred Requirements:

  • Previous experience with National Park Service cultural and or natural history interpretation.
  • Previous experience or education in performing arts (vocal) strongly preferred.
  • Must be able to meet NPS Living History Interpretive standards within two weeks of training completion.
  • Previous Living History or acting experience preferred but not necessary.
  • Education or experience in interpretation, acting and an interest in natural history.

Equipment Used:
Computer, photocopier, printer,
Travel Requirements:   Little or No Travel (>10%)
Lifting Requirements:  
MEDIUM - Lifting 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds.
Physical Requirements:  

  • Frequent:bending,standing and walking
  • Constant: hearing, reaching, seeing, speaking
  • Occasional: keying and lifting

Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran

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