Guest Services Worker - Denali - National Park Tours

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Anchorage, AK US
Worker Type :
Hourly and Seasonal
Posted Date:
1/4/2018 1:27:12 PM
Food Services
Work Type:
Line of Business:

Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at or connect with us on Facebook and Twitter.


Aramark’s leisure group specializes in lodging, recreation, conference centers and meeting services. The scope of our operations includes lodging, conference and meeting space, houseboats and other marine activities, retail merchandise, casual and fine dining experiences, and interpretive tours in some of this country's most pristine protected lands and national parks. We have been active partners with the National Park Service for over 20 years, providing high-quality visitor services in numerous locations across the United States. We are one of the nation’s leading managers of conference centers with a strong focus on customer experience. We are considered a premier provider of professional services by clients and competition alike, committed to providing high-quality recreation, hospitality and authentic experiences to clients and visitors from all over the world.


Position Summary: Doyon/ARAMARK Joint Venture provides professional level interpretation in support of the Denali Natural History Tour.  The Athabascan Native presentation has become a highlight of the DNHT. The purpose is to enrich the visitor’s experience by introducing them to Athabascan Native culture. Example topics could include beliefs, customs and traditions, lifestyle, subsistence, and/or cultural history. The location of this presentation is at Primrose, an area that has sweeping views of Denali, the Alaska Range, and the Outer Range as well. All interpreters will be required to complete a Certified Interpretive Guide certification course prior to beginning program delivery.  The Doyon/ARAMARK Joint Venture offers this course on site in Denali.
Essential Functions:

  • Provide professional level interpretive presentations to be conducted at Primrose Ridge (also known as “Inspiration Point”).
  • Interpretive presentations to be given several times daily, lasting 10-12  minutes each.
  • Interpretive presentations should be thematic (techniques could include storytelling, oral history, dance, etc.), and should support the mission statement for Denali National Park and Preserve.
  • Provide other interpretive programming to guests as requested.
  • Assist with day- to- day duties in the Interpretive Resource Center as required.
  • Employee is responsible for general knowledge of corporate environmental policies and procedures and how they relate to their job functions.  Corporate policies and procedures are available in the employee handbook, posted on bulletin boards or can be accessed at dpr.web.
  • Employee is responsible for knowing the environmental aspects and associated impacts of their job position.  Job specific Environmental Aspects and Impacts will be communicated by Dept. Managers during EMS training.
  • Environmental objectives and targets will be communicated by dept. managers for each dept. during EMS training.
  • Employee will have no less than 1 performance review per season to include an evaluation of performance standards as they relate to work instructions addressing their department’s environmental aspects.  Employee will be aware of environmental objectives and targets within their department and how the objectives and targets affect their job performance.
  • Additional job related tasks as assigned.

Status and Scope:

  • Reports to Interpretive Programs Manager


Minimum Qualifications:

  •  18 years of age.  Good public speaking skills.
  • Professional demeanor and adherence to uniform and grooming standards.
  • Excellent customer service skills.
  • Current driver’s license and a clean driving record. Must be a minimum of 21 years to operate company vehicles.

Preferred Requirements:

  • Previous experience with National Park Service, cultural and or natural history interpretation.
  • Previous experience or education in performing arts (vocal) strongly preferred.

Equipment Used:

  • Computer, photocopier, printer, 

Travel Requirements:  

  • Little or No Travel (>10%)

Lifting Requirements:  

  • SEDENTARY - Lifting up to 10 pounds maximum and occasionally lifting and/or carrying small items (files, manuals, binders)

Physical Requirements:  

  • Frequent: speaking, standing and walking
  • Constant: hearing and seeing
  • Occasional: bending, keying, reaching and lifting

Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran

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