Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com or connect with us on Facebook and Twitter.
Aramark’s leisure group specializes in lodging, recreation, conference centers and meeting services. The scope of our operations includes lodging, conference and meeting space, houseboats and other marine activities, retail merchandise, casual and fine dining experiences, and interpretive tours in some of this country's most pristine protected lands and national parks. We have been active partners with the National Park Service for over 20 years, providing high-quality visitor services in numerous locations across the United States. We are one of the nation’s leading managers of conference centers with a strong focus on customer experience. We are considered a premier provider of professional services by clients and competition alike, committed to providing high-quality recreation, hospitality and authentic experiences to clients and visitors from all over the world.Description:
The Safety and Training Manager is responsible for directing the Driver Training Program as well as coordinating Driver Safety Meetings and Driver Evaluation Program. This position is responsible for identifying safety and training issues that arise, solving the issue and communicating the appropriate response to each issue in accordance with the NPS Operating Agreement, State and Federal Law and ARAMARK Company Policy. The position is also responsible for the transportation department to be in compliance with all DOT and FMCSR regulations. The position also transitions to managing the Visitor Transportation Shuttle and Front Country Shuttle Departments near the end of driver training. VTS travels to destinations ranging from mile 53 to mile 92 of the park road and serves primarily in lieu of private vehicular access. There are typically two (2) On the Road Supervisors and 58 drivers. Also included under VTS is the Front Country Shuttle providing access around the Front Country, to Savage River and to Sled Dog Demonstrations. VTS is administered in accordance with a Collective Bargaining Agreement between Doyon/ARAMARK and Teamsters Local 959. Front Country Shuttle is a contracted service with the NPS to provide service for their Sled Dog Demonstrations, Shuttle to Savage River and Riley Creek Loop bus services. Special Event buses are those buses driven by JV drivers that do not occur in the regularly assigned schedules by classification. This position manages DOT Qualified Drivers and the holder of the position must possess the ability to follow DOT Rules and Regulations and be able to hold drivers accountable to the current audit standard of being a DOT Qualified driver in terms of Hours of Service, Driver Qualification File, and Driver Vehicle Inspection Records. All services fall under NPS Concessions Contract and are subject to an annual operating agreement also administered by the National Park Service.
- Direct and coordinate all operational functions associated with the VTS, FCSS, and Driver Training Program.
- Maintain proper staffing levels, ensure training, and schedule all employees for functional areas managed.
- Direct and supervise two On-The-Road Supervisors in the day-to-day monitoring and evaluation of all VTS and FCSS (and also KE as it applies) related driving activity in and around Denali National Park and Preserve.
- Develop work and route schedules based on changing operational needs.
- Through day-to-day monitoring and evaluation, develop performance appraisals that address defensive driving skills for all driving positions employed within the department.
- Coordinate and process daily as well as special transportation events
- Implements and oversee all aspects of training
- Scheduling and Coordinates with other departments to ensure schedules are communicated and instruction is ideal with efficient use of time and materials.
- Preside over monthly safety meetings for all drivers.
- Facilitates semi-monthly safety and communication meetings with Park service and drivers.
- Coordinate with a team of On-The-Road Supervisors to determine evaluation needs of all drivers along the park road as well as the east end driving environment.
- Through ride along evaluations, develop performance appraisals, which address defensive driving skills and customer service for all driving positions employed within the department.
- Ensure that every driver is evaluated as needed with follow-up for those drivers requiring additional training.
- Meet with drivers when safety or training issues arise for the purpose of correcting behaviors and issuing disciplinary action when needed.
- Work with the Bus Wash Manager to ensure proper training of all bus wash employees who will be parking buses and moving them within the JV land assignment.
- Performs as a Manager on Duty.
- Work in conjunction with risk management.
- Ensure compliance with FMCS and DOT Regulations, in regards to log books, hours of service, DQ Files, DVI, training, and operational compliance.
- Maintain positive contact with DOT Maintain a proper and responsive relationship with NPS staff as relates to training.
- Develop and provide training in the areas of job specifics, customer service Responsible for general knowledge of corporate environmental policies and procedures and how they relate to their job functions.
- Corporate policies and procedures are posted on bulletin boards or can be accessed at dpr.web.
- Responsible for knowing the environmental aspects and associated impacts of their job position.
- Job specific Environmental Aspects and Impacts will be communicated by Dept. Managers during EMS training. Communicate Environmental objectives and targets during EMS training.
- Employee will have no less than 1 performance review per season to include an evaluation of performance standards as they relate to work instructions addressing their department environmental aspects.
- Employee will be aware of environmental objectives and targets within their department and how the objectives and targets affect their job performance.
- Additional tasks as required.
Status and Scope: Reports to the Transportation Operations Manager. Must have a strong ability to work with other transportation and company managers. This position works closely with the Fleet Operations Manager.Qualifications:
- Experience and demonstrated knowledge in logistics organization with a demonstrated ability to prioritize needs and demands.
- Previous supervisory experience with a demonstrated knowledge of supervisory skills.
- Must have excellent conflict resolution and customer service skills.
- Must have excellent oral and written communication skills.
- Must have previous experience and knowledge of MS Word and MS Excel programs.
- Previous experience in guided tours or interpretive programs strongly preferred.
- Class B CDL with passenger endorsement and no air brake restriction strongly preferred.
- Professional level training or certification in bus driver training a plus.
- Previous experience in transportation management a plus.
- Previous experience in managing drivers to DOT Rules and Regulations.
- Previous experience demonstrating an ability to organize, prioritize and process information.
Equipment Used: Telephone, calculator, photocopier, computer, short wave radio transmitter and receiver
Travel Requirements: Little or No Travel (>10%)
Lifting Requirements: MEDIUM - Lifting 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds.
- BENDING: FREQUENT
- KEYING/FINGERING: FREQUENT
- HEARING: CONSTANT
- REACHING: FREQUENT
- SEEING: CONSTANT
- SPEAKING: CONSTANT
- STANDING: FREQUENT
- WALKING: FREQUENT
- LIFTING: FREQUENT