Guest Services Worker - Denali Park Village

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Location:
Anchorage, AK US
Worker Type :
Hourly and Seasonal
Services:
Food
Posted Date:
1/3/2018 6:28:16 PM
Category:
Hotel - Lodging - Recreation
Work Type:
Fulltime-Temporary
Line of Business:
Leisure
ID:
141516
Overview:

Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com or connect with us on Facebook and Twitter.

 

Aramark’s leisure group specializes in lodging, recreation, conference centers and meeting services. The scope of our operations includes lodging, conference and meeting space, houseboats and other marine activities, retail merchandise, casual and fine dining experiences, and interpretive tours in some of this country's most pristine protected lands and national parks. We have been active partners with the National Park Service for over 20 years, providing high-quality visitor services in numerous locations across the United States. We are one of the nation’s leading managers of conference centers with a strong focus on customer experience. We are considered a premier provider of professional services by clients and competition alike, committed to providing high-quality recreation, hospitality and authentic experiences to clients and visitors from all over the world.



Description:

Explore Denali Hiking Guide 

 

Position Summary: The Interpretive Hiking Guide position offers the guests who visit Denali an opportunity to experience the surroundings of the area in a more intimate manner than many of the larger group activities offered.  The guide will act as a personal interpreter on the Denali areas' cultural, historical and natural resources while providing support to guests eager to experience the outdoor environment.
 
Essential Functions:

  • The Interpretive Hiking Guide will be assigned with the responsibility of leading guests of all ages on an organized and informative excursion.
  • The Guide will be responsible for educating themselves on the local ecology, geology, history and culture so that they are well-prepared to interpretive these aspects of the Denali area to the guest
  • The Guide will typically get their assignment on the day before the hike is scheduled.  They will report for their work shift ready for the hike with the essential gear outlined in the Safety and Operations manual.   They will make sure that all gear is in good condition and depart for their pick-up/meeting assignments.
  • The Guide will double check to make sure that both the First Aid kit and the emergency cell phone are on their person.
  • The Guide will greet each guest, brief them on the plans for the activity, present them with the Acknowledgement of Risk form and collect the necessary vouchers or tickets from each participant. 
  • The Guide will give a detailed safety briefing and assess each guest on their ability to participate in the activity.
  • The Guide will conduct the activity, maintaining control and leadership, and provide valuable interpretive knowledge for the guests.
  • The Guide will also be prepared to perform the duties of Support Staff when hikes or other interpretive activities are not scheduled.
  • The Guide will be capable of safely operating a 15 passenger van on local roads and highways and will be trained in the proper procedures for filling out required training and operational paperwork.
  • Know and comply with all company policies and procedures regarding safety, security, emergencies and energy
  • Report to work on time and in complete uniform
  • Other duties as assigned

Status and Scope:

  • Reports to Recreation Manager

 



Qualifications:

Qualifications:

  • High School Diploma or equivalent.
  • Can read, understand and clearly speak English.
  • Must possess a minimum current certification in Adult First Aid/CPR and a valid U.S. Drivers License. 
  • The Hiking Guide should have a strong desire to excel in the recreation and tourism field and demonstrate comfort in an outdoor environment.   A history of outdoor recreation experience is preferred along with some form of interpretive training.

Equipment Used:
Phone, Calculator, Photocopier
 
Travel Requirements:   Little or No Travel (>10%)
 
Lifting Requirements:  
MEDIUM - Lifting 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds.
  




Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran

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