Tour Manager - Denali National Park

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Anchorage, AK US
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Posted Date:
1/3/2018 6:24:33 PM
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Our Leisure group within SLC specializes in serving consumers; recreational and entertainment needs in national and state parks, zoos, aquariums, science centers, museums and other day-use cultural attractions.


The scope of our operations includes operating lodging, conference and meeting space, houseboats and other marine activities, retail merchandise shops, fine dining restaurants, and interpretive tours in some of this country's most pristine protected lands and national parks.


We have been active partners with the National Park Service and various zoos, aquariums, and other cultural attractions for over 20 years, providing high-quality visitor services in numerous locations across the United States in over 12 states.  We are considered a premier provider of professional services by clients and competition alike, committed to providing high-quality recreation, hospitality and authentic experiences to clients and visitors from all over the world.


Some of the national and state parks in which we operate include:

  • Asilomar Conference Center, California
  • Denali National Park, Alaska
  • Glacier Bay, Alaska
  • Lake Powell Resorts and Marina, Arizona
  • Zephyr Cove Resort & Marinas, Nevada
  • Mesa Verde National Park, Colorado
  • Olympic Peninsula, Washington
  • Togwotee Mountain Lodge, Wyoming
  • Yosemite National Park, California

The Tour Operations Manager oversees the Tundra Wilderness Tour (TWT), and Denali Natural History Tour (DNHT).

The interpretively guided Tundra Wilderness Tour (TWT) and the Denali Natural History Tour DNHT) travel to mile 53 and 17 respectively of the Park Road and are designed primarily for guests looking for a fully guided experience with a box lunch included. There are typically three (3) On the Road Supervisors and 50 drivers.

All services fall under NPS Concessions Contract and are subject to an annual operating agreement also administered by the National Park Service.

Essential Function:

  • Direct and coordinate all operational functions associated with Tour Operations (TWT and DNHT).
  • Maintain proper staffing levels, ensure training, and schedule all employees for functional areas managed.
  • Direct and supervise three On-The-Road Supervisors in the day-to-day monitoring and evaluation of all tour related driving activity in and around Denali National Park and Preserve.
  • Work closely with the dispatchers who assign tour driver shifts; point of contact for drivers with questions regarding scheduling.
  • Ensure that equipment needed to complete job duties are stocked and maintained (squeegees, buckets, uniform items, log books, DVIRs, video cameras).
  • Through day-to-day monitoring and evaluation, develop performance appraisals that address defensive driving skills for all driving positions employed within the department.
  • Assist with Safety and Training to direct, coordinate, and supervise driver training program.
  • Provides Transportation Operations Manager with information and recommendations relative to procedures within departments.
  • Informally resolve potential grievances with organized workforce.
  • Performs as a Manager on Duty.
  • Ensure internal and external customers receive the highest level of service that can be provided.
  • Ensure effective decisions by thoroughly analyzing alternatives and prioritizing objectives.
  • Build a strong employee work team and a positive work environment.
  • Work closely with other members of the Transportation Management team as well as Aramark, Alaska Management team.
  • Responsible for general knowledge of corporate environmental policies and procedures and how they relate to their job functions.  Corporate policies and procedures are posted on bulletin boards or can be accessed in our network
  • Responsible for knowing the environmental aspects and associated impacts of their job position.  Job specific Environmental Aspects and Impacts will be communicated by Dept. Managers during EMS training.
  • Communicate Environmental objectives and targets during EMS training.
  • Employee will have no less than 1 performance review per season to include an evaluation of performance standards as they relate to work instructions addressing their department’s environmental aspects.  Employee will be aware of environmental objectives and targets within their department and how the objectives and targets affect their job performance.
  • Other projects as assigned.

Minimum Requirements

  1. Experience and demonstrated knowledge in logistics organization with a demonstrated ability to prioritize needs and demands.
  2. Previous supervisory experience with a demonstrated knowledge of supervisory skills.
  3. Must have excellent conflict resolution skills.
  4. Must have excellent oral and written communication skills.
  5. Must have previous experience and knowledge of MS Word and MS Excel programs.

Preferred Requirements

  1. Class B CDL with passenger endorsement and no air brake restriction strongly preferred.

  2. Professional level training or certification in bus driver training strongly preferred.

  3. Previous experience in transportation management a plus.

  4. Experience managing in a union environment

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