Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com or connect with us on Facebook and Twitter.
Job Summary: This Customer Service Representative position is responsible for providing exceptional service to customers in a professional manner. Handle incoming calls with the objective of one-call resolution. Facilitate and resolve issues with discrepancies and/or customer complaints to insure consistent customer satisfaction. Responsible for auditing company service programs to ensure compliance with 100% follow up through customer call backs Key Responsibilities: •Manage the Case Queue in Sales Force (create new cases, close cases) •Call and process electronic or telephone orders (E orders, Pre-call) •Phones/Customer Service – includes Pre-call •Check Market Center general email box •Prepare ship route for processing (printing, posting) •Manager the No-Buy list •Service call back •Service Dispatch •Place work order for service calls •Process refunds •Additional responsibilities as requested
Minimum Education Required:
Minimum Experience Required:
Minimum Skills/Aptitudes Required:
Other Desired Qualifications: