Guest Services Worker - Lake Quinault Lodge, Olympic Peninsula

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Quinault, WA US
Worker Type :
Hourly and Seasonal
Posted Date:
12/11/2017 5:25:43 PM
Food Services
Work Type:
Line of Business:

Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at or connect with us on Facebook and Twitter.


Aramark’s leisure group specializes in lodging, recreation, conference centers and meeting services. The scope of our operations includes lodging, conference and meeting space, houseboats and other marine activities, retail merchandise, casual and fine dining experiences, and interpretive tours in some of this country's most pristine protected lands and national parks. We have been active partners with the National Park Service for over 20 years, providing high-quality visitor services in numerous locations across the United States. We are one of the nation’s leading managers of conference centers with a strong focus on customer experience. We are considered a premier provider of professional services by clients and competition alike, committed to providing high-quality recreation, hospitality and authentic experiences to clients and visitors from all over the world.


Interpretive Tour Guide


Position Summary: This position offers the guests who visit Olympic National Park & Forest an opportunity to experience the surroundings of the area in a more intimate manner by going on a guided walk, lake, or coach tour. The guide will act as a personal interpreter on ONP cultural, historical, and natural resources while providing support to guests eager to experience the outdoor environment. In providing education and experiential opportunities, the guests’ visit will be enhanced and they will depart our property with a positive “Sense of Place” which will cause them to want to return.  
Essential Functions:

  • Captains 13-passenger pontoon boat for lake tours; drives 15-passenger tour bus for coach tours; leads interpretive walks
  • Greet guests, brief them on plans for the activity, present them with (or collect from them) the Acknowledgement of Risk form (for Coach Tour only)
  • Guides doing coach tours must be able to pass DOT physical (paid for by Company)
  • Guides must be capable of safely operating a 15 passenger van on local roads and highways and will be trained in the proper procedures for filling out required DOT paperwork.
  • Guides must be capable of safely operating a 13-passenger pontoon boat on the lake, sometimes during inclement weather.
  • Utilize radio for appropriate internal communications
  • Guides will sweep out tour coach after every tour, wash exterior as needed (which is usually as often), wash fingerprints off windows, and periodically the interior will need extra cleaning due to the buildup of dust during the dry summer months
  • Learn and maintain a knowledge about emergency procedures to ensure guest and employee safety
  • Give a detailed safety briefing and assess each guest on their ability to participate in the activity
  • Guides will fill the gas tank of the tour coach when needed (about 1/3 tank), turning in receipt according to established procedures. They will double check to be sure the boat gas tank is full above 1/3 tank prior to starting a boat tour, filling if necessary.
  • Guides will be scheduled for shifts on the Activities Desk in the lobby or “roving interpretation” when not doing tours, providing information to guests and promoting tours.
  • Guides may be asked to assist in Boat Rental operation for lunch breaks or if extremely busy.
  • Employee is responsible for general knowledge of corporate environmental policies and procedures and how they relate to their job functions.
  • Perform all work in accordance with established safety procedures.
  • Will be required to work a flexible and rotational schedule, including possible overtime, evening, weekends and holidays. 
  • Many days will involve working a split shift

Status and Scope:

  • Reports to Activities Manager




  • High School Diploma or equivalent.
  • Can read, understand and clearly speak English.
  • Must possess a minimum current certification in Adult First Aid/CPR and a valid U.S. Drivers License. 
  • The Hiking Guide should have a strong desire to excel in the recreation and tourism field and demonstrate comfort in an outdoor environment. 
  • A history of outdoor recreation experience is preferred along with some form of interpretive training.

Equipment Used:
Phone, Calculator, Photocopier
Travel Requirements:   Little or No Travel (>10%)
Lifting Requirements:  
MEDIUM - Lifting 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds.

Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran

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