Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com or connect with us on Facebook and Twitter.
Job Summary: The hourly supervisor oversees the operations of their location to ensure all food is prepared and served according to health and safety regulations; facility is clean; employees are properly trained; and, customers are satisfied with their service. The supervisor assists in managing the staff and plays a large role in the ability to maintain positive employee relations and a positive team environment.
Essential Tasks and Responsibilities:
• Responsible for opening and closing the building according to expectations of the management team • Oversees setting up and breaking down of catered events • Oversees the sanitation of work stations including floors, worktables, walls, refrigerators, meat blocks, equipment, and utensils • Responsible for cash handling, safe verifications, preparing deposits • Must have high-level product knowledge and ability to train the staff to effectively service the customer • Ensures staff completes daily temperature logs • Delegates tasks to employees as necessary • Provides on-going coaching and performance feedback to staff members • Assists managers with employee discipline sessions, attendance logs, and maintaining up to date contact information • Informs management of escalating employee conduct issues • Responsible for making sure the staff properly disposes of waste • Responsible for making sure each station has taken samples of all food items on the line prior to serving the customers • Asks customers about the quality of their service and handle any complaints (with assistance from the manager on duty) while maintaining a positive attitude and smile • Oversees staffing during peak times of operation and deal with labor shortages as needed • Assists managers with administrative tasks, scheduling, ordering, and inventory responsibilities • Ensures each station has the equipment and supplies needed to serve the customers • Maintains a professional appearance • Ensures uniform compliance of the staff members • Maintain a safe work environment by enforcing all safety standards and assisting with STEP observations Additional Job Functions:
• Cross-trains for all hourly positions at your location • Works in other areas or departments as required by your manager • Performs task as requested by your manager on a weekly, bi-weekly, or monthly basis • Completion of any task requested by a supervisor or member of the Aramark management team. Supervisory Responsibilities: Supervises the staff and sanitation of facilities at the location. Responsible for opening and closing the building, managing employee issues, and making sure the location is staffed appropriately.