Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com or connect with us on Facebook and Twitter.Description:
The Sports and Entertainment division of Aramark serves more than 200 premier
stadiums, arenas, convention centers and concert venues. Since 1975 we've created culinary
memories throughout the United States. The secret to our success is that we start with great food
and a well managed facility. We understand that ensuring a memorable experience for our customers
goes far beyond the food we serve.
This Director position is responsible for developing and executing custodial solutions to meet customer needs. Responsible for servicing and/or maintaining a physical location or site to client specifications.
- Leadership - Lead, mentor, engage and develop teams to maximize their contributions, including recruiting, assessing, training, coaching and managing performance. Ensure facilities services connects to the appropriate Executional Framework. Consistently utilize the Aranark coaching model. Reward and recognize employees. Ensure safety and sanitation standards in all operations.
- Client Relationship - Develop and maintain effective client and customer rapport for mutually beneficial business relationship. Deliver and model customer service programs as the foundation for delivering excellent customer service. Identify client needs and communicate operational progress. Develop custodial program to meet client and customer demands and specifications.
- Financial Performance - Responsible for building revenue and managing budget which includes labor, supplies, equipment and related services/materials as well as ensuring the completion and maintenance of P&L statements. Adopt all Aramark processes and systems, eliminate custom/manual reports. Understand performance metrics, data, and order and inventory trends; educate teams on key levers to improve margins.
- Productivity - Implement and maintain leadership agenda for both labor and facilities initiatives. Create value through efficient operations, appropriate cost controls, and profit management. Full compliance with Operational Excellence fundamentals for facilities and labor targets.
- Manage and supervise all cleaning and custodial operations.
- Establish and maintain effective working relationships with other departments to provide a unified approach for the customer.
- Responsible for all indoor and outdoor cultural and sporting events. Events range from several 100 to up to 72K people per day.
- Requires at least 3 years experience in custodial and up to 3 years in a management role
- Bachelor's degree preferred or equivalent experience