Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com or connect with us on Facebook and Twitter.
The Brand OpX Manager is the primary ambassador and steward of a specific franchise brand (or brands) for Aramark. This role serves as the operational point of contact for a specific brand (s) to support Aramark restaurants in achieving superior operations in accordance with brand standards. The Brand Opx Manager is responsible for assisting the operational team in meeting and exceeding all “Brand Compliance” activities.
This includes Measurements for: Training & Development, scheduling, PM Equipment Maintenance, product/food production processes, SOS standards and systems related to unit productivity. Success is measured by Balance Store Card Metrics improvements (Sales, Audits, Guest Experience, and Training Requirements). The primary focus is to monitor overall brand performance, identifying opportunities for growth across the system, while evaluating individual restaurants as needed, developing mitigation activities as needed to both reinforce execution of brand standards as well as engage the staff in continuous operational improvement to increase sales and improve profitability.
This role will also be accountable for facilitating communication between restaurant locations, the franchise brand corporate office and Aramark leadership. The Brand Opx Manager will take an active teaching and coaching role to ensure the right behaviors are learned and supported so that improvements are sustainable over time.
This position will interact with District and Region management, the Higher Education Channel Growth team and other cross-functional Higher Education personnel, as well as the brand franchise personnel, to achieve objectives and resolve issues for the specific brand.
The primary responsibilities include: