Brand Operational Excellence Manager (Coffee Category)

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Philadelphia, PA US
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Posted Date:
3/20/2018 8:51:37 AM
Marketing and Communications
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Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at or connect with us on Facebook and Twitter.



The Brand OpX Manager is the primary ambassador and steward of a specific franchise brand (or brands) for Aramark.  This role serves as the operational point of contact for a specific brand (s) to support Aramark restaurants in achieving superior operations in accordance with brand standards. The Brand Opx Manager is responsible for assisting the operational team in meeting and exceeding all “Brand Compliance” activities.


This includes Measurements for: Training & Development, scheduling, PM Equipment Maintenance, product/food production processes, SOS standards and systems related to unit productivity. Success is measured by Balance Store Card Metrics improvements (Sales, Audits, Guest Experience, and Training Requirements). The primary focus is to monitor overall brand performance, identifying opportunities for growth across the system, while evaluating individual restaurants as needed, developing mitigation activities as needed to both reinforce execution of brand standards as well as engage the staff in continuous operational improvement to increase sales and improve profitability.


This role will also be accountable for facilitating communication between restaurant locations, the franchise brand corporate office and Aramark leadership. The Brand Opx Manager will take an active teaching and coaching role to ensure the right behaviors are learned and supported so that improvements are sustainable over time.


This position will interact with District and Region management, the Higher Education Channel Growth team and other cross-functional Higher Education personnel, as well as the brand franchise personnel, to achieve objectives and resolve issues for the specific brand.

The primary responsibilities include:

  • Developing, monitoring and publishing brand performance reports to monitor performance and establish actionable optimization initiatives
  • Visiting assigned restaurants to perform in-restaurant evaluations, reviewing and measuring execution of brand standards by using the established process tools and creating action plans to improve
  • Utilizing a hands-on coaching approach, educates restaurant management and staff on Operation Platform standards and effective use of operating systems
  • Engaging in immediate problem resolution as well as action planning to correct issues
  • Acting as escalation point for critical and/or sensitive issues
  • Managing requests for information for the brand (pictures, data etc.)
  • Attending franchise meetings and owning the distribution of learnings and key materials post-meeting
  • Conducting training and on-boarding for new locations as needed


Desired requirements/qualifications:

  • Bachelors Degree or equivalent experience required
  • Minimum of 3 - 5 years of related experience
  • Supervisory/leadership experience
  • Demonstrates recognized expertise in how franchise operations interact with other departments/functions, disciplines, and initiatives
  • Interprets, addresses, and anticipates restaurant location needs while assessing requirements and identifying solutions
  • High level of problem solving skills to be able to filter through responses, observations, and gathered information to determine bottom line issues and appropriate action plans
  • Strong business acumen with the ability to read and interpret financial results and provide coaching on areas of improvement
  • Strong teaching and coaching skills to be able to drive improved and sustainable business results at the restaurant level
  • Effective communication and motivational skills to ensure audience receives correct message. Audience includes restaurant managers and front line employees
  • Strong organization and planning skills to complete responsibilities in designated timeframes
  • Demonstrates intermediate knowledge of Microsoft Office applications to create documents, track projects, deliver presentations, and evaluate data
  • Required Travel 60-80%

Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran

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