Guest Services Worker - Yosemite Ski & Snowboard Area (Yosemite)

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Location:
Fresno, CA US
Worker Type :
Hourly and Seasonal
Services:
Food
Posted Date:
10/19/2017 12:23:52 PM
Category:
Food Services
Work Type:
Fulltime-Regular
Line of Business:
Leisure
ID:
142421
Overview:

About Aramark 
Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com or connect with us on Facebook and Twitter.



Description:

Guest Recreation Cashier (Ice Rink)

 

Position Summary: Guest Recreation Cashier is the first line of communication for guests choosing to ice skate and rent ice skates. Guest Recreation Cashier establish a welcoming atmosphere from the minute a guest arrives at the Rentals Office. Guest Recreation Cashier is attentive and always willing to answer questions and resolve guest issues, and make reservations. Guest Recreation Cashier should be highly knowledgeable about the surrounding areas and act as a useful resource for all guests. This position requires individuals with a high attention to detail, ability to sell, a strong dedication to customer service and a positive and friendly attitude.

Essential Functions:

  • Greet all guests upon their arrival in the Ice Rink Rentals Office
  • Help customers book ice rink sessions
  • Develop a strong knowledge of all products and services offered
  • Ensure all customers renting ice skates are checked in as efficiently as possible and that all required paperwork is completed
  • Learn and use SMS POS System and Microsoft Office programs
  • Maintain a daily bank and be accountable for all transactions
  • Handle cash, traveler's checks and credit cards in a safe and accurate manner
  • Must be proficient in counting money, able to provide guests with change whenever needed and make accurate cash deposits at the end of each shift; ensuring all required paperwork is completed
  • Ensure a clean and pleasant atmosphere of the Ice Rink Rentals Office at all times
  • Maintain daily side work and ensure any required logs are completed in a timely manner
  • Effectively communicate with guests to ensure all guests receive prompt and courteous service
  • Take charge when upper management is unavailable and unforeseen complications (bad weather, cancellations, etc.) arise
  • Maintain a positive attitude in high stress situations
  • Go the extra mile and follow through to ensure guest satisfaction
  • Must be able to work with diverse populations in a supportive and positive manner
  • Diplomatically handle guest complaints, always polite and maintaining a professional manner
  • Must be able to work under erratic deadlines and deal with changing priorities
  • Must be flexible and willing to work a varied schedule
  • Use basic office equipment
  • Thank all guests and say goodbye as they leave
  • Clean the around the ice skating rink and the accompanying tent
  • Know and comply with all company policies and procedures regarding safety, security, emergencies and energy
  • Report to work on time and in complete uniform
  • Other duties as assigned

Status and Scope: Reports to Rentals Manager Position requires a strong customer service focus, strong communication skills, and a positive attitude. Must be able to work efficiently and be prepared to help wherever needed. Must be willing to gain a good understanding of the marina operation, becoming fully knowledgeable on all activities and amenities offered

 



Qualifications:

Qualifications:

  • Must be fluent in English language both spoken and written

  • Computer literate in MS Office

  • Previous hospitality and sales experience preferred

  • 6 months Cash Handling experience

Equipment Used: Photocopier, Telephone, Calculator, Computer, POS System


Travel Requirements: Little or No Travel (>10%)


Lifting Requirements: SEDENTARY - Lifting up to 10 pounds maximum and occasionally lifting and/or carrying small items (files, manuals, binders)


Physical Requirements: BENDING OCCASIONAL KEYING/FINGERING CONSTANT HEARING CONSTANT REACHING FREQUENT SEEING CONSTANT SPEAKING CONSTANT STANDING CONSTANT WALKING CONSTANT LIFTING OCCASIONAL

 




Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran

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