Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com or connect with us on Facebook and Twitter.
Job Summary: The Delivery Associate Driver builds business partnerships with customers and is dedicated to meeting their expectations and requirements. Obtains customer information by engaging in ongoing conversations with key decision makers first hand and utilizes the obtained information to improve the customer product offerings and services. Capitalizes on sales opportunities and focuses on account retention with account ownership mentality. Complies with all DOT requirements while operating company vehicles safely and courteously. Learns the Service STARS culture and utilizes the acquired skills to expand sales within the established customer base and enhance client partnerships. Follows safe work practices and takes responsibility for his/her personal safety and watches out for the safety of others. Uses proper tools/equipment, and adheres to all safe work practices and policies in addition to the client’s safety guidelines. Participates in Safety and Service STARS meetings on a monthly basis.
Essential Job Functions:
Service: Establish and maintain effective and respectful relationships with customers and provide outstanding customer service by having an account ownership mentality. Focus on account retention and seek opportunities to improve the account by being the first/primary responder to all customer issues and opportunities. Ensure products are loaded/unloaded in a safe manner, proper items and quantities of merchandise are delivered on their regularly scheduled day, merchandise is stocked, products are rotated, and all equipments are maintained and cleaned.
Accountability: Responsible for and respectful of both customer and Aramark assets. Install and maintain appropriate inventory levels at customer locations and ensure proper quality and working condition. RSR is responsible for a complete and accurate accounting of all monies and product daily in accordance with established guidelines.
Education, licenses or certificates required:
Communication Skills required:
Must have good interpersonal skills and customer service skills acquired through 1-2 years of experience in a position requiring heavy public contact. Must possess an acceptable driving record in accordance with the CMV policy.