Front Desk Shift Supervisor - (Togwotee - Snowmobile & Recreation)

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Location:
Moran, WY US
Worker Type :
Hourly and Seasonal
Services:
Food
Posted Date:
9/25/2017 2:28:34 PM
Category:
Food Services
Work Type:
Fulltime-Temporary
Line of Business:
Leisure
ID:
138969
Overview:

About Aramark 
Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com or connect with us on Facebook and Twitter.



Description:

Snowmobile Rental Shop Supervisor

 

Position Summary: Rental Shop Supervisor is the first line of communication for snowmobile guests. The rental shop desk is the hub of all communication for the snow ops team. Supervisors establish a welcoming atmosphere from the minute a guest arrives at an ARAMARK location and provides all training to clerks and guests to ensure guest service. Supervisors are attentive and always willing to answer questions and resolve guest issues, communicate guest needs to other departments, and reserve snowmobiles. The Rental Shop Supervisor should be highly knowledgeable about the property and the surrounding areas and have experience of at least three years in the snowmobile industry and guest service. This position requires individuals with a high attention to detail, a strong dedication to customer service and a positive and friendly attitude.

 

Essential Functions:

 

  • Greet all guests upon arrival at the rental shop
  • Check guests in and out
  • Outfit guests with proper gear
  • Confirm reservations for sleds, tours and activities
  • Sell and make reservations for sleds, tours and activities
  • Handle cash, travelers checks and credit cards in a safe and accurate manner
  • Must be proficient in counting money, providing guests with change whenever needed
  • When required must provide designated employees with working banks, taking care of all currency needs for the day
  • Must ensure daily sales from each department go into the safe, so that they can be safely taken to the accounting department
  • Ensure a clean and pleasant atmosphere at rental shop
  • Ensure maintenance, walk-ins and upgrade logs are completed
  •  Run correct occupancy and emergency reports
  • Effectively communicate with guests, employees, tour directors and vendors to ensure all guests receive prompt and courteous service
  • Take charge when upper management is unavailable and unforeseen complications (bad weather, cancellations, etc. arise)
  • Maintain positive attitude in high stress situations
  • Go the extra mile and follow through to ensure guest satisfaction
  • Must be able to work with diverse populations in a supportive and positive manner
  • Diplomatically handle guest complaints always be polite and maintain a professional manner
  • Effectively interpret and disseminate information in group and individual settings
  • Must be flexible and willing to work a varied schedule
  • Learn and use Springer Miller property management system and Microsoft Office programs
  • Use basic office equipment
  • Prepare for next day arrivals
  • Know and comply with all company policies and procedures regarding safety, security, emergencies and energy
  • Report to work on time and in complete uniform
  • Other duties as assigned

Status and Scope:

  • Reports to the Operations Manager and or General Manager
  • Position requires a strong customer service focus, strong communication skills and a positive attitude
  • Must be able to work efficiently prepared to help wherever needed
  • Able to understand the mechanics of a snowmobile
  • First Aid and CPR
  • Provide schedules to guides and rental shop clerks
  • Be accountable for all transactions associated with guests
  • Train clerks on the expectation of guest service, Springer Miller Systems, snowmobile check in and check out, safety briefs, guest snowmobile itineraries, rescue calls and all daily duties
  • Must have a valid US Driver's License and pass a Motor Vehicle Record history check (MVR) required to operate snowmobile
     


Qualifications:

Qualifications:

  • Must be fluent in English language both spoken and written
  • Computer literate in MS Office programs; some experience with property management systems preferred
  • Previous hospitality experience preferred
  • Willingness to gain a good understanding of location and surrounding area, becoming fully knowledgeable on all activities and amenities offered
  • Must have the ability to ride a snowmobile in the back country to possibly lead a rescue if needed



Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran

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