Event Day Beverage Supervisor - PPG Paints Arena

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Pittsburgh, PA US
Worker Type :
Hourly and Seasonal
Posted Date:
8/30/2017 11:26:16 AM
Food Services
Work Type:
Line of Business:
Food - Sports & Entertainment

About Aramark 
Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com or connect with us on Facebook and Twitter.


Job Summary: Directly overseeing the execution and general operation of the beverage warehouse according to the standards set forth by Aramark and PPG Paints Arena. The Event Day Beverage Supervisor focuses on the maintaining and operational aspects of each of the beverage areas. The Event Day Beverage Supervisor reports directly to the Beverage Warehouse Manager and will directly oversee the Beverage Runners and Bartenders as well as work with the other premium departments to ensure the operation is running effectively.


Essential Tasks and Responsibilities:

  • Oversee & Verify set-up of each service area
  • Walk-through before each service shift to ensure proper perpetration
  • Oversee the beverage warehouse including staff on event days
  • Oversee & Verify set-up of each service area
  • Assisting with the process as orders are placed in the suites
  • Delegating beverage runs to the bar utility employees for suites
  • Responsible for maintaining the inventory tracking system for each of the catering areas
  • Complete necessary inventory paperwork for each event
  • Responsible for the closing process for the Lexus Club bartenders
  • Maintain inventory control and accountability of product
  • Supervise and maintain the cleanliness and organization of the beverage warehouse
  • Ensure the beverage warehouse is closed at the end of each event
  • Actively identify issues & correct potential concerns
  • Actively respond to & assist with customer concerns, questions or issues
  • Assign side-work & closing duties to staff as needed
  • Oversee & Verify accurate close out of service locations
  • Oversee & Verify accurate collection of restock information
  • Ensure timely and accurate recognition of any event staff; participate in recognition or reward as needed
  • Identify & communicate relevant or potential performance issues with Beverage Manager
  • Assist Beverage Manager as needed in preparing for each event shift
  • Other duties & functions as assigned by Supervisor or Manager                                                                                             


Additional Job Functions:



  • Must have flexible availability and able to work all Penguins games including non-hockey events as needed
  • Adherence to all established policies of the employee handbook
  • Adherence to all established position performance requirements
  • Lift, Move and Carry up to 75lbs.
  • Ability to Bend, Reach & Stretch as needed for service to guests and cleaning & maintenance
  • Superior skills in organization, detail orientation and thoroughness of task completion
  • Superior skills in customer service and personal interaction skills
  • Basic Math, Reading and Keyboarding skills including PCs and telephones
  • Must be knowledgeable of food preparation techniques
  • Must be able to stand and walk during entire shift


Supervisory Responsibilities: Oversees and directs staff to ensure timely and effective service of customers. 


Work Environment:


  • Front-of-house and/or back-of-house
  • Occasionally inside kitchen area and or dish room; including interaction with heated equipment, steam, loud noises, chemical products, and other at risk conditions.


Equipment Used:


  • Cash Register
  • Credit Card Machine
  • POS System


Lifting Requirements:

Lifting 75 pounds maximum with frequent lifting and/or carrying objects up to 10 pounds. 


Physical Requirements:


Bending:  Constant

Keying / Fingering:  Constant

Hearing: Constant

Reaching: Constant

Seeing: Constant

Speaking: Constant

Standing: Constant

Walking: Constant

Lifting: Frequent


Required Certifications/Education/ Experience

  • At least 1 year of Beverage or Food Supervisory experience, or other relevant experience
  • At least 1 year of prior experience in Front of House food service operations
  • All standard Aramark & PPG Paints Arena trainings, including:
  • Alcohol Training
  • Safety Topics (HACCP, ServSafe, Environmental Awareness, Safe S.T.E.P., Personal Hygiene & Health, etc.)
  • Customer Service
  • Cash Handling and Point of Sale systems


Required Qualifications:



  • 1 year of supervisory experience
  • Must be able to effectively communicate and understand directions
  • Must be able to understand safety rules, ARAMARK Alcohol Regulations, operating and maintenance instructions and procedures
  • Must be willing to perform a variety of tasks as assigned
  • Excellent customer service and a positive attitude
  • Strong leadership skills
  • Must be able to work in a team environment
  • Time management, organization, and multi-tasking skills
  • Basic computer skills and ability to quickly learn new technology systems
  • Ability to manage people and have accountability for company assets 
  • Successful completion of the Aramark Hourly Food Handlers training within the first 30 days of employment
  • Must be willing to follow all Aramark Safety Standards


Desired Qualifications:



  • Experience in food service industry
  • Courtesy and tact in dealing with guests, co-workers, as well as others in the college community






Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran

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