Hybris Systems Analyst

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Philadelphia, PA US
Worker Type :
Posted Date:
8/23/2017 8:57:37 AM
Information Technology
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Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com or connect with us on Facebook and Twitter.



The Aramark IT Digital & Consumer Technologies team is currently seeking a Hybris Systems Analyst to support the Aramark Corrections retail channel.


iCare Gifts is a major component of growth within the Corrections retail business. It enables friends and family members of inmates in the facilities we service to order food, snack and personal care items which are delivered to them within the correctional facility. The current eCommerce platform operates in over 110 facilities. We have recently implemented the Hybris platform with new functionality to enable growth and new customer marketing opportunities, and all existing sites will be transitioning to the new platform. 


The position will require strong attention to detail, timely completion of deliverables assigned, and demonstrated knowledge and familiarity with Hybris.  This role will be partnering closely with the marketing and retail teams within the Corrections business to execute strategic decisions, optimize customer experience and continue growing the iCare platform which has been deemed a big bet within Corrections leadership.?



  • Support and maintenance of Hybris platform using management applications (Backoffice, hAC, PCM, WCMS, etc.)
  • Responsibility for all data management needs for Hybris platform transition and ongoing eCommerce operations.
  • Communicate specific data formatting needs to data providers including internal and external partners.
  • Filter, normalize, and clean data for input into Hybris.
  • Provide detailed analysis and quality assurance for data sets.
  • Maintenance and administration tasks including running scripts and cronjobs in Hybris Backoffice.
  • Support for business users completing tasks in Hybris PCM and WCMS.
  • Provide accountability to all commitments made by Aramark and drive to exceed all client expectations.


Reports to IT Manager for Development & QA within the Digital & Consumer Technologies team. Works closely with others across the IT, Marketing, and Operations organizations. 






  • Bachelor's degree in Computer Science, Information Systems, Engineering, or a similar discipline is required.
  • 2-4 years of relevant professional experience including prior experience with the Hybris platform
  • Solid technical understanding of Hybris management applications (Backoffice, hAC, PCM, WCMS, etc.)
  • Understanding of relational database management systems and prior experience with SQL
  • Advanced Excel skills including pivot tables, formulas, etc.
  • Ability to quickly learn new technical tools.
  • Demonstrated experience in collaborating with stakeholders and business process owners
  • Strong oral and written communications skills
  • Ability to adapt to changing requirements and priorities

Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran

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