Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com or connect with us on Facebook and Twitter.
Job Summary: To assist management in maintaining or improving cleanliness quality through inspections, training and employee accountability, including employee counseling or disciplining. Supervisors must build upon established employee or customer relationships, improve employee morale, and help develop subordinates on a continuous basis.
Essential Tasks & Responsibilities:
Responsible for implementation and effectiveness of patient satisfaction programs at unit site for compliance
with corporate and division standards, and monitors and ensures compliance, progression, and follow-up of
any patient satisfaction initiatives.
Assists in developing and/or monitoring a department/unit patient satisfaction action plan and reporting to
clients as needed.
Rounds with patients and nursing. Completes rounding sheets and rounding logs. Creates action plans based
on feedback. Reports out daily to the District Manager.
Plans, organizes, coordinates and supervises patient satisfaction functions and activities of the department.
Implements forms, data, and ensures standardization for departmental patient satisfaction operations success.
Maintains and supports client satisfaction at a level that ensures account retention.
Administers required client/customer surveys (and other feedback instruments) and responds in a timely and
Promotes client awareness of the Patient Experience Program and the availability of corporate resources, and
monitors client communications effectiveness.
Assists in customizing programs to meet each account's unique needs as required.
Participates in and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee,
Nursing, Administration, HCAHPS Committee, etc).