Patient Experience Supervisor (Custodial) - Vista

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Waukegan, IL US
Worker Type :
Hourly and Seasonal
Posted Date:
7/31/2017 7:24:29 PM
Work Type:
Line of Business:

About Aramark 
Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at or connect with us on Facebook and Twitter.


Job Summary:  To assist management in maintaining or improving cleanliness quality through inspections, training and employee accountability, including employee counseling or disciplining. Supervisors must build upon established employee or customer relationships, improve employee morale, and help develop subordinates on a continuous basis.



Essential Tasks & Responsibilities:


  • Conduct daily inspections for quality and safety. Make necessary corrections.
  • Responsible for implementation and effectiveness of patient satisfaction programs at unit site for compliance

    with corporate and division standards, and monitors and ensures compliance, progression, and follow-up of

    any patient satisfaction initiatives.


  • Assists in developing and/or monitoring a department/unit patient satisfaction action plan and reporting to

    clients as needed.


  • Rounds with patients and nursing. Completes rounding sheets and rounding logs. Creates action plans based

    on feedback. Reports out daily to the District Manager.


  • Plans, organizes, coordinates and supervises patient satisfaction functions and activities of the department.


  • Implements forms, data, and ensures standardization for departmental patient satisfaction operations success.


  • Maintains and supports client satisfaction at a level that ensures account retention.


  • Administers required client/customer surveys (and other feedback instruments) and responds in a timely and

    effective manner.


  • Promotes client awareness of the Patient Experience Program and the availability of corporate resources, and

    monitors client communications effectiveness.


  • Assists in customizing programs to meet each account's unique needs as required.


  • Participates in and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee,

    Nursing, Administration, HCAHPS Committee, etc).

  • Understand all employee work assignments and schedule for adequate coverage.
  • Conduct training and retraining as necessary. Follow recommended training process.
  • Maintain effective business relationship with staff. Build upon and develop employee satisfaction and knowledge.
  • Enforce department policies, follow up on daily assignments, and conduct counseling or disciplinary action.
  • Maintain loyalty and honesty with employees, peers, customers and managers.
  • Monitor special projects and on-call or new employees.
  • Tour areas of responsibilities at least 2-4 times daily. Initiate or ensure corrective action is taken.
  • Audit building keys, pagers, and payroll on a daily basis.
  • Ensure all projects, maintenance, or cleaning challenges are communicated effectively for resolution.
  • Control supply inventories and distribute equipment effectively.
  • Supervise equipment performance and make necessary corrections.
  • Assist in performing employee performance evaluations and make recommendations on employee performance ratings.
  • Observe and report the need of furniture or other building fixtures repairs.
  • When necessary, complete custodial work assignments.
  • In case of emergency, perform all duties as assigned.
  • Provide functional/operational support to work area as essential personnel during times of emergency, catastrophe, inclement weather, etc.
  • Complete all other assigned tasks by management in which the employee is capable of performing.



  • High School Diploma or equivalent required.
  • Must be physically able to lift, lower, push and pull objects up to 50 lbs. unassisted.
  • Ability to stand, climb, bend, stoop and crouch for extended periods of time.
  • Must be able to initiate and maintain good customer and co-worker relationships in a team environment.
  • Must have the ability to follow oral or written instructions and directions.
  • Must be able to communicate effectively with both written and verbal skills.
  • Bi-lingual preferred (English and Spanish).
  • Must have the ability to supervise others, demonstrate "quality customer service", and good human relations skills.
  • Pays special attention to detail.

Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran

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