Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com or connect with us on Facebook and Twitter.
Aramark’s leisure group specializes in lodging, recreation, conference centers and meeting services. The scope of our operations includes lodging, conference and meeting space, houseboats and other marine activities, retail merchandise, casual and fine dining experiences, and interpretive tours in some of this country's most pristine protected lands and national parks. We have been active partners with the National Park Service for over 20 years, providing high-quality visitor services in numerous locations across the United States. We are one of the nation’s leading managers of conference centers with a strong focus on customer experience. We are considered a premier provider of professional services by clients and competition alike, committed to providing high-quality recreation, hospitality and authentic experiences to clients and visitors from all over the world.Description:
| JOB SUMMARY: The Group Coordinator assists in the management and direction of all functions of guest services in the dining room, beverage department and catered events for transient F&B services and all group functions. |
Report to work on time and in complete uniform with necessary tools to complete daily job.
Ensure all guest service standards are followed to ensure guest satisfaction.
Maintain a strong working knowledge of restaurant menu and daily specials – be able to give full descriptions of food and beverage items and know full product details including allergy information
Responsible for the compliance of Lake Quinault Lodge, Washington State Liquor Control Board’s and Aramark’s alcohol service standards and maintain applicable reports
Work with kitchen staff to ensure FOH staff are receiving the correct items and collect orders efficiently
Perform daily side work –ensuring required logs are completed by staff in a timely manner
Ensure a clean and pleasant atmosphere of restaurant at all times. Maintain cleanliness and product standards and ensure all trash is disposed of correctly
Maintain positive attitude in high stress situations
Go the extra mile and follow through to ensure guest satisfaction
Diplomatically handle guest complaints – always be polite and maintain a professional manner
Assist in training front line associates, educating them on menu items and other aspects of the role
Assist Sales Manager in finalizing group catered event details including communicating with client to coordinate all F&B related services.
Assists Sales Manager in sales outreach initiatives to include trade shows and sales blitzes.
Serve as main client contact for coordinating all group visit details including room block issues, event timeline/agenda and event space set up, activities and catering services.
Creates BEO and communicates all services and client expectations with operations team.
Will work events and ensure smooth operation of all events, including post event operations wrap up and follow up with clients as needed.
Prepare banquet facilities by setting up and breaking down chairs, tables, buffets, center pieces
Complete required to set up of tables, bar and restaurant area.
Ensures that all daily, weekly and monthly labor costs and budget are withheld – in conjunction with Dining Room Manager
Will work a rotating and changing schedule
Employee is responsible for general knowledge of corporate environmental policies and procedures and how they relate to their job functions. Corporate policies and procedures are posted on bulletin boards or handouts.
Employee is responsible for knowing the environmental aspects and associated impacts of their job position. Job specific Environmental Aspects and Impacts will be communicated by Manager during EMS training.
Environmental objectives and targets will be communicated by managers for each dept. during EMS training.
Status and Scope:
Works closely with Front Desk Supervisor and report directly to Room Divisions Manager. Create relationship with Tour Guides, Accounting, Phoenix Groups Department, Central Reservations, Sales and Catering, Sales, Food & Beverage, Boat Tours, and any other departments that may be involved with a group.
- Preferred 3-5 years of hospitality experience
- Excellent conflict resolution skills
- Excellent guest services and leadership qualities
- Must be able to use Microsoft Office applications
- Able to read, write and understand the English language
- Must be able to multi-task and work with accuracy
- Excellent communications skills required
- Will be trained to learn the SMS Hotel Management System and become proficient
Computer/Printer, Copier/Fax Machine, Internet, Hand Held Radio, Calculator, Hand Truck, Telephone, SMS Management System, Scanner, Company Vehicle/Cart
Travel Requirements: Little or No Travel (>10%)
LIGHT - Lifting 20 pounds maximum with frequent lifting and/or carrying objects up to 10 pounds