Host-Hostess (Dining Room Attendant) - Florida Aquarium

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Location:
Tampa, FL US
Worker Type :
Hourly and Seasonal
Services:
Food
Posted Date:
5/16/2017 3:25:49 PM
Category:
Food Services
Work Type:
Parttime-Regular
Line of Business:
Food - Sports & Entertainment
ID:
118712
Overview:

Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com or connect with us on Facebook and Twitter.



Description:

Position Summary:
The Host/Hostess position is a compilation of all restaurant duties and responsibilities. Hosts/Hostesses establish a welcoming atmosphere from the minute a guest arrives at the restaurant. Restaurant reservations are taken, table allocations are coordinated and guests are shown to their table. This position requires individuals with a high attention to detail, accurate cashier skills, and a strong dedication to customer service along with a positive and friendly attitude.
 
Essential Functions:

  • The main focus of our Host/Hostess position is to ensure that the cafe and other remote locations (mobile bars & food carts) are stocked and clean.
  • A Host/Hostess must greet guests as they arrive and depart – always delivering exemplary customer service
  • Ensure any special services for diners are accommodated and arranged
  • Ensure all menus are clean and in immaculate condition
  • Ensure  a clean and pleasant atmosphere of the restaurant at all times
  • May be required to perform busser and cashier duties
  • Work closely with the kitchen staff and servers optimizing communication to ensure efficient operations
  • Go the extra mile and follow through to ensure guest satisfaction
  • Must be able to work with diverse populations in a supportive and positive manner
  • Say goodbye to all guests – ask how their experience was – ensure they leave with a good impression
  • Diplomatically handle guest complaints – always be polite and maintain a professional manner
  • May be required to train other employees on the role
  • Must be flexible and willing to work a varied schedule
  • Will occasionally be required to work special functions
  • Report to work on time and in complete and proper uniform
  • Know and comply with all company policies and procedures regarding safety, security, emergencies and energy
  • Other duties as assigned

Status and Scope:

  • The Host/Hostess reports to the Cafe Manager
  • Must have the ability to follow all safety and sanitation procedures
  • Position requires a strong customer service focus, strong communication skillsand a positive attitude
  • Must be able to work efficiently – prepared to help wherever needed

Equipment Used:
Cash Register, Printer, POS System, Vacuum, Cleaning Solvents
 
Travel Requirements:   Little or No Travel (>10%)
 
Lifting Requirements:  
Medium Wieght - Lifting 20 pounds maximum. High frequency of lifting and/or carrying objects up to 10 pounds. Carts are available to ensure proper safety.
 



Qualifications:

Qualifications

  • Should be able to work all department shifts.
  • An extensive knowledge of food and beverage service
  • Good customer service skills and a pleasant manner
  • Good organizational skills
  • Prior experience in a high volume restaurant position
  • Must be at least 16 years of age and have a valid TIPs card
  • Must complete Serve Safe Food Handlers certification
  • Must be fluent in the English language

 #monster




Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran

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