Lead Cleaning Services Worker - Housekeeping - Northwestern - Kellogg School of Management

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Location:
Evanston, IL US
Worker Type :
Hourly and Seasonal
Services:
Facilities
Posted Date:
5/3/2017 10:49:41 AM
Category:
Facilities
Work Type:
Parttime-Regular
Line of Business:
Leisure
ID:
106767
Overview:

Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com or connect with us on Facebook and Twitter.

 

Aramark’s leisure group specializes in lodging, recreation, conference centers and meeting services. The scope of our operations includes lodging, conference and meeting space, houseboats and other marine activities, retail merchandise, casual and fine dining experiences, and interpretive tours in some of this country's most pristine protected lands and national parks. We have been active partners with the National Park Service for over 20 years, providing high-quality visitor services in numerous locations across the United States. We are one of the nation’s leading managers of conference centers with a strong focus on customer experience. We are considered a premier provider of professional services by clients and competition alike, committed to providing high-quality recreation, hospitality and authentic experiences to clients and visitors from all over the world.



Description:

Position Summary: 

 

Lead – Cleaning Service Workers oversee the Housekeeping operations; supporting and training the Cleaning Service Workers. They assign the day’s work tasks to The Cleaning Service Workers; ensure all preparations have been completed in advance for the day ahead, ensuring all Cleaning Service Workers are on task in order to achieve the highest cleanliness standards to ensure customer satisfaction. Lead – Cleaning Service Workers are expected to serve as an example for the Cleaning Service Workers to aspire to; continually going above and beyond, exceeding expectations. Furthermore, they must be able to maintain a professional and enthusiastic atmosphere even in the absence of management.
 
Essential Functions:

  • Perform all cleaning service worker duties
  • Hold pre-shift meetings to ensure that the Housekeeping team are aware of the day’s tasks, boat tours, visiting VIPs, BTD & Safety of the day and any other miscellaneous information to ensure successful operations
  • Train Cleaning Service Workers on all aspects of the role: this includes training on room standards & expectations, cleaning duties; developing their attention to detail focus
  • Must ensure cleanliness and a pleasant atmosphere throughout the Lodge at all times
  • Ensure job stations are managed and kept clean and organized
  • Ensure all Cleaning Service Workers complete duties and assignments accurately while maintaining smooth operations
  • Swap out, stock and refill cleaning chemicals and solutions
  • Verify all fire equipment is maintained properly
  • Lead – Cleaning Service Workers may be required to complete monthly safety inspections, complete electrical readings and file incident and injury reports on an ongoing basis
  • Exceptional customer service skills are needed when encountering guests to ensure a good positive representation of Lake Powell Resorts and Marinas is demonstrated at all times
  • Ensure everything operates smoothly in manager’s absence and that all customer relations issues are handled effectively
  • Verify all work stations are secure and clean at close of shift
  • Lead – Cleaning Service Workers may be required to assist management in scheduling all Housekeeping employees in accordance with labor budgets and assigning work tasks to the Cleaning Service Workers
  • Lead – Cleaning Service Workers may be required to coordinate, correct, track and submit payroll for the Housekeeping department; ensuring accuracy, proper transfer of labor and timely weekly reporting
  • Must be flexible – willing to work a rotational schedule with rotational days off that may include weekends and holidays
  • Must be well groomed and maintain a high level of professionalism at all times
  • Report to work on time and in complete uniform
  • Other duties as assigned

 
Status and Scope:
 

  • Lead – Cleaning Service Workers report to the Housekeeping Supervisor or Dir. Of Quality Assurance
  • Lead – Cleaning Service Workers must be able to support and oversee the Housekeeping team to ensure the highest levels of cleaning and customer service are adhered to; that all tasks are completed, ensuring smooth operations
  • Lead – Cleaning Service Workers should have excellent communication and public relations skills
  • Lead – Cleaning Service Workers need to be comfortable working outdoors as they may encounter desert animals, which includes but is not limited to: mice, jack rabbits, snakes, bats etc…
  • Lead - Cleaning Service Workers must be comfortable being on their feet all day
  • Lead – Cleaning Service Workers must be comfortable working long days in extreme heat

 
Equipment Used:
Commercial Vacuum Cleaner, Calculator, Hand Truck, Photocopier, Printer, Telephone/Radio, Ladder/Stool, Computer, Lifter, Laundry Bins & Carts, Cleaning Supplies
 
Travel Requirements:   Little or No Travel (>10%)
 
Lifting Requirements:  
HEAVY - Lifting 100 pounds maximum with frequent lifting and/or carrying objects up to 50 pounds
 
Physical Requirements:   BENDING                     CONSTANT
                                                KEYING/FINGERING     OCCASIONAL
                                                HEARING                      CONSTANT
                                                REACHING                   CONSTANT
                                                SEEING                        CONSTANT
                                                SPEAKING                   CONSTANT
                                                STANDING                    CONSTANT
                                                WALKING                     CONSTANT
                                                LIFTING                        FREQUENT



Qualifications:

 
Qualifications:
 

  • Must have a High School Diploma or equivalent
  • Must be fluent in the English language both spoken and written
  • Must be able to work weekends
  • Advanced cleaning/quality assurance experience is required

 




Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran

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