Banquet Server - Northwestern - Kellogg School of Management

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Location:
Evanston, IL US
Worker Type :
Hourly and Seasonal
Services:
Food
Posted Date:
5/3/2017 10:56:20 AM
Category:
Food Services
Work Type:
Parttime-Regular
Line of Business:
Leisure
ID:
90340
Overview:

About Aramark 
Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com or connect with us on Facebook and Twitter.



Description:

Position Summary:
The server establishes a welcoming atmosphere from the minute they first greet guests at their table.  The server delivers food and carries service trays while demonstrating exemplary guest service skills.  This position requires individuals with the ability to be service-minded and committed to providing outstanding guest satisfaction. 
  
Essential Functions:

  • Greet guests immediately as they arrive at their tables
  • Maintain a watch for underage patrons by checking the identification of customers to ensure they meet alcohol age legal requirements
  • Carry service tray in order to deliver and serve food and beverages to table
  • Work with bartenders in order to process drinks orders
  • Work with kitchen staff to coordinate and collect orders efficiently
  • Complete all bussing attendant duties when required
  • Maintain positive attitude in high stress situations
  • Go the extra mile and follow through to ensure guest satisfaction
  • Must be able to work with diverse populations in a supportive and positive manner
  • Diplomatically handle guest complaints – always be polite and maintain a professional manner
  • May be required to train other employees, educating them on menu items and other aspects of the role
  • The server will  work at banquets and special functions – serving and keeping food & beverage areas stocked
  • The server will be required to prepare banquet facilities by setting up and breaking down chairs, tables, buffets, center pieces
  • May be required to set up china, glassware and place settings
  • Must be flexible and willing to work a varied schedule
  • Know and abide by all state liquor laws
  • Other duties as assigned
  • Know and comply with all company policies and procedures regarding safety, security, emergencies and energy
  • Report to work on time and in complete uniform
  • Other duties as assigned

Status and Scope:

  • Reports to the Catering Manager
  • Position requires a strong customer service focus, strong communication skills and a positive attitude
  • Must be able to work efficiently – prepared to help wherever needed
  • Must have the ability to lift food trays


Qualifications:

Qualifications:

  • Must meet state regulations for alcohol serving age
  • Should be able to work all department shifts
  • Previous restaurant and food service experience
  • Outgoing personality and friendly manner
  • Must complete Serve Safe Food Handlers certification
  • Must be fluent in the English language both spoken and written – able to read & interpret documents such as safety rules, ARAMARK Alcohol Regulations, operating and maintenance instructions and procedure manuals
  • Minimum of 1-2 years Serving experience is required

Travel Requirements:   Little or No Travel (>10%)
 
Lifting Requirements:  
MEDIUM - Lifting 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds.
 
Physical Requirements:           BENDING                     CONSTANT
                                                KEYING/FINGERING     CONSTANT
                                                HEARING                      CONSTANT
                                                REACHING                   CONSTANT
                                                SEEING                        CONSTANT
                                                SPEAKING                   CONSTANT
                                                STANDING                    CONSTANT
                                                WALKING                     CONSTANT
                                                LIFTING                        CONSTANT




Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran

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