Tour Guide - Guinness Brewery F&B

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Baltimore, MD US
Worker Type :
Hourly and Seasonal
Posted Date:
4/12/2018 7:24:22 PM
Work Type:
Line of Business:
Food - Sports & Entertainment

Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at or connect with us on Facebook and Twitter.


Position Summary: The Tour Guide is responsible for ensuring guest satisfaction by learning and accurately delivering approved tour scripts with poise and professionalism, booking reservations, confidently engage and assist individual guests and large groups needs, and resolving or escalating any guest concerns or issues.  Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs. 


Essential Functions:

  • Guides patrons on tours
  • Maintains a friendly, efficient, and positive customer service attitude toward customers, clients, and co-workers; is anticipative of and responsive to customer needs.
  • Greets guests in a courteous and professional manner
  • Able to stand and walk for long periods of time to conduct tours
  • Understand the history of Guinness and be able to share in an educational and entertaining format
  • Very knowledgeable about the various beer styles, as well as the production and brewing process
  • Responsible for the safety of tour guests
  • Other duties and tasks as assigned by manager
  • Respond to customer questions 

  • Previous guest services experience preferred
  • Demonstrates excellent customer service skills
  • Demonstrates interpersonal and communication skills, both verbal and written
  • Professional in appearance
  • Demonstrate organizational skills, accuracy, and attention to detail
  • Requires occasional lifting, carrying, pushing, pulling of up to 25 lbs

Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran

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