Customer Service Representative FATK

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Location:
Indianapolis, IN US
Worker Type :
Hourly and Seasonal
Services:
Food
Posted Date:
4/10/2018 10:25:02 AM
Category:
Customer Service
Work Type:
Fulltime-Regular
Line of Business:
Refreshment Services
ID:
166642
Overview:

About Aramark 
Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com or connect with us on Facebook and Twitter.



Description:

Summary:

This Customer Service Representative position is responsible for providing exceptional service to customers in a professional manner.  Handle incoming calls with the objective of one-call resolution.  Facilitate and resolve issues with discrepancies and/or customer complaints to insure consistent customer satisfaction.   Responsible for auditing company service programs to ensure compliance with 100% follow up through customer call backs

Key Responsibilities:

  • Manage the Case Queue in Sales Force (create new cases, close cases)
  • Call and process electronic or telephone orders (E orders, Pre-call)
  • Phones/Customer Service – includes Pre-call
  • Check Market Center general email box
  • Prepare ship route for processing (printing, posting)
  • Manager the No-Buy list
  • Service call back
  • Service Dispatch
  • Place work order for service calls
  • Process refunds

 

  • Additional responsibilities as requested

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Qualifications:

Qualifications:

  • High School Diploma required. Associates Degree preferred.
  • 3-5 years of work experience preferred.
  • MS Office Experience with proficiency in Excel required.
  • Strong communication skills.
  • Excellent customer service and administrative skills required.
  • Ability to develop and maintain a positive working relationship with others.
  • Detail oriented, ability to multi-task, with strong organizational skills are required



Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran

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