Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com or connect with us on Facebook and Twitter.Description:
Aramark Business & Industry Facility Services is part of Aramark's $2 Billion Global Facilities Business representing a client portfolio of 16,000 facilities and two billion square feet. Every day we provide workplace, facility, and business support service solutions to a client base encompassing a wide range of environments including but not limited to automotive, life sciences, technology, industrial, manufacturing, and corporate campuses. We are uniquely positioned to integrate a variety of diverse business support functions into a single solution set we often self-perform. Our B&I FS solution sets are process based, metric driven and integrates technology to manage and report outcome based performance.
Duties of this position include:
- Manages the day-to-day operations of the Commissary by effectively managing Warehouse Supervisors, Leads, Drivers and Warehouse Workers. As a leader in the operations function; develops; implements and drives strategies to achieve Company and client objectives. Coaches, trains and develops front line personnel to increase the effectiveness and efficiency of performance. Leads Recognition and Safety culture and utilizes operations leadership skills to enhance client partnerships. Troubleshoots and resolves safety, service and other operational problems in collaboration with warehouse and administrative functions.
- Responsible for managing to ensure operational excellence in all warehouse areas, efficient operations of warehouse inventory management system (WIMS) and related equipment; inventory is received and issued appropriately and efficiently and safely processed in the warehouse in accordance with all established business process compliance SOPs.
- Assists GM or AGM with the evaluation of the effectiveness of and recommends alternatives for work methods, procedures, controls and staffing to achieve accurate and timely movement and processing of product; manage to ensure warehouse layout is optimally aligned for maximum efficiency.
- Responsible for recruiting, hiring, training, coaching and counseling of Warehouse staff to provide ongoing support and development. Leverages leadership skills to set goals for front line teams and provides regular performance feedback utilizing all management resources available to include work-with observations.
- Ensures daily operations are maintained as scheduled. Maintains all business records, documentation and administrative standards as required to include personnel records, train deliveries, product and asset inventories, DOT requirements. Directly responsible for labor management of team to include schedule adherence (Kronos), overtime management and wage & hour compliance.
- Models, leads and inspires safety leadership, and all key initiatives relating to our core values, to create a positive Commissary work environment. Owns and fosters effective communication at all levels of the organization.
- Assists GM, AGM and/or Sr. Operations Manager with operational, people and process and service related objectives to drive continuous improvement and efficiency; leads associates to anticipate and solve problems and plan for upcoming events, seasonal changes, etc.
- Coaches, trains, and develops employees informally and through formal training programs, providing both informal (e.g. on-floor coaching) and formal (e.g. written evaluation) job performance based feedback. Ensures compliance with Collective Bargaining Agreement, Disciplinary Guidelines and Attendance Policy.
- Ensures a culture of safety first throughout the organization by following Aramark safety commitment, policies and procedures. Monitors safety, physical security and operational metrics on a daily, weekly and monthly basis.
- Performs other administrative and operations duties as required.
- At least 2 -3 years of relevant experience leading an operational team.
- Key experience in the following categories is an asset: customer service leadership, foodservice or route sales operations, performance management, training and development of front line personnel.
- Bachelor's degree preferred.
- Must have a valid driver's license and be able to obtain DOT certification to operate DOT regulated vehicles.
- Client interaction, communication, organization/time management, multi-tasking, detail-oriented, accuracy-driven and proficient computer skills are critical to the success of this role.
- The ability to work efficiently and independently is important as well.
- Must have familiarity with inventory control procedures and experience handling perishable products.
- Industry background to include vending, food service, route distribution (e.g. uniform distribution or customer products), retail.
- Must be able to work various shifts.