Assistant Boat Rental Manager - Lake Powell - Wahweap

About Aramark
Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com or connect with us on Facebook and Twitter.

Aramark’s leisure group specializes in lodging, recreation, conference centers and meeting services. The scope of our operations includes lodging, conference and meeting space, houseboats and other marine activities, retail merchandise, casual and fine dining experiences, and interpretive tours in some of this country's most pristine protected lands and national parks. We have been active partners with the National Park Service for over 20 years, providing high-quality visitor services in numerous locations across the United States. We are one of the nation’s leading managers of conference centers with a strong focus on customer experience. We are considered a premier provider of professional services by clients and competition alike, committed to providing high-quality recreation, hospitality and authentic experiences to clients and visitors from all over the world.

We are currently seeking an Assistant Boat Rental Manager for the Aramark operations at Lake Powell.

Position Summary:

The Assistant Boat Rental Manager will assist in all aspects of boat rental functions including: daily operations, staff and leadership meetings, assisting in the training of all employees, housekeeping, and arrivals and departures. The Assistant Manager is responsible for creating a positive work environment while making sure all functions of the boat rentals operation run smoothly by holding team members accountable, ensuring guest satisfaction, and daily leadership. The Assistant Manager will work closely with the mechanic team to ensure that all houseboats are prepared for rental. The Assistant Manager will also assist in all scheduling of employees, payroll, and disciplinary action and all other duties as assigned by Manager and Director of Boat Rentals. Individual should have competent computer skills, be willing to help out wherever needed and committed to delivering outstanding customer service. Shifts and days off vary according to business demand. Individual must be willing to work weekends, holidays, and on call shifts. Most work will be performed at the boat rentals dock.

Responsibilities will include: quality control of houseboats, daily pre-shift meetings, creating clean and safe working environments for employees and guests, and a strong focus on team leadership through positive re-enforcement and motivation.

Essential Functions:

• Will help management supervise arrivals/departures by ensuing all houseboats are turned at the back of house in a timely manner and that the front of house team is prepared for daily business.
• Assist in all aspects of the boat rental office functions including checking guests in and out, finalizing guest paperwork; ensure all monies are collected from each guest, daily cash handling procedures and reporting, etc.
• Assist in the training of office agents, instructors, dockhands, cleaners, porters, fuel attendants and cross training between these positions.
• Ensure scheduling and payroll is submitted weekly while upholding wage and hour policy with strong attention to detail.
• Ensure a safe working environment through daily chore assignments and safety meetings.
• Help develop strong team morale through positive reinforcement, reward, and recognition through Encore Encore.
• Effectively communicate with guests and employees by holding employees accountable through disciplinary action.
• Employee must have high level of customer service skills to deal with a wide variety of issues that may arise. These issues should be handled appropriately through excellent customer service skills and ultimately represent Lake Powell Resorts and Marinas in a positive manner.
• Handle guest service recovery issues on a daily basis with support of upper management.
• Able to work with diverse populations in a supportive and positive manner.
• Develop a strong knowledge of SMS reservation system and Kronos scheduling system .
• Must be honest, dependable and forthright, with the ability to confidently work without direct supervision.
• Maintain a positive attitude and be willing to lend a helping hand wherever needed.
• Must be flexible and willing to work a varied schedule.
• Attend weekly leadership meetings.
• Influence direction through innovation and creativity.
• Report to work on time and in uniform daily.
• Other duties as assigned by management. 

Status and Scope:

• The Assistant Boat Rentals Manager reports to the Manager and Director of boat rentals.
• Must have strong organization and communication skills and be able to interact with a diverse workforce and customer base.
• Employee should have an attention to detail focus and have the ability to work in a fast paced environment.
• Assist in the success of a 14 million dollar operation.
• Assist in the responsibility of over 100 hourly employees and 5 supervisors

• Strong English communication skills are required must have the ability to read, speak, write and understand English. 
• Must be 18 years of age or older.
• Computer qualified in Microsoft Word, Excel, and Access; ability to learn SMS system.
• Previous management and supervisory skills preferred.
• Bachelor’s Degree with one year of related work in the hospitality guest services field.