Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com or connect with us on Facebook and Twitter.
SUMMARY OF RESPONSIBILITIES
Responsible for maintaining a positive customer experience that follows the Aramark Mission, generating sales, housekeeping, pricing, cash register operations (POS) inventory management and loss prevention in adherence to all Company Policy standards. Partner with the management team to assist with staff scheduling, development, and any other assigned operations support.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Ensure that each customer receives outstanding service by providing a friendly environment that includes greeting and acknowledging customers, maintaining the standards, product knowledge, and all other components of customer service
Maintain an awareness of all product knowledge information, promotions, and current advertisements
Actively seek new ways to improve metrics by partnering with the Manager and Supervisors.
Partner with management team to learn and understand all leadership processes and procedures
Demonstrate leadership through initiative and delegation of task between sales and leadership team
Assist set up and break down of events
Accurately and efficiently complete all sales transactions and maintain proper cash and accountabilities at POS registers. Conducts preliminary investigation and communicates any variances.
Complete all closing and/or opening procedures to company standards;
Take full responsibility and ownership of having a key present during all scheduled shifts
Maintains and inventories all product in preparation of inventory ordering.
Liquor room maintenance and management to include storage and equipment organization.
Ensures all equipment is operational and functional.
Continued alcohol compliance and customer service training, ensuring compliance with all federal, state, local and Aramark alcohol policies.
Comply with the Company’s Time and Attendance policy and procedures
Demonstrate high degree of professionalism in communication, attitude and teamwork with customers, employees, corporate partners and vendors
Demonstrate high level of quality of work, attendance and appearance
Adhere to all Company Policies and Procedures and Safety Regulations
Adhere to local, state and federal employment laws
Work nights and varied hours/days to meet the needs of the business
Ability to be flexible and willing to work extended hours when necessary
Any additional duties assigned by Management
Partners with the F&B Manager and Supervisors to lead, guide and coach the staff to accomplish common goals
Timely communication of inventory, cash handling, safety and customer matters
Additional Job Functions:
Cross-train at other positions in the location
Work at other stations and in other departments as necessary
Completion of any task requested by a supervisor or member of the ARAMARK management team.
Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran