Customer Service Analyst

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Location:
Burbank, CA US
Worker Type :
Salary
Services:
Corporate
Posted Date:
3/23/2018 2:31:48 PM
Category:
Customer Service
Work Type:
Fulltime-Regular
Line of Business:
Uniform Services
ID:
163916
Overview:

About the Company

AUS represents $1.4 billion of ARAMARK’s $13 billion in revenues.  

ARAMARK Uniform Services 'fits the way you work' - headquartered in Burbank, California, the company with over $1.4 billion in revenues and 13,000 employees is the leading supplier of uniforms and career apparel. More than two million people at more than 250,000 businesses in the United States rely on AUS customer focused service. In addition to providing rental, purchase and lease programs, AUS also offers image enhancement programs that effortlessly deliver image and safety solutions to fit any size of budget for any size of business.

For more information on ARAMARK and the AUS operating portfolio, you can find all of the businesses on the following website: www.aramark.com

ARAMARK is a leader in professional services, providing award-winning food services, facilities management, and uniform and career apparel to health care institutions, universities and school districts, stadiums and arenas, and businesses around the world. In FORTUNE magazine's 2008 list of "America's Most Admired Companies," ARAMARK was ranked number one in its industry, consistently ranking since 1998 as one of the top three most admired companies in its industry as evaluated by peers and analysts. ARAMARK also ranked first in its industry in the 2007 FORTUNE 500 survey. ARAMARK seeks to responsibly address issues that matter to its clients, customers, employees and communities by focusing on employee advocacy, environmental stewardship, health and wellness, and community involvement. Headquartered in Philadelphia, ARAMARK has approximately 250,000 employees serving clients in 19 countries. Learn more at the company's Web site www.aramark.com

 



Description:

 

 POSITION OBJECTIVE:

 

 

The Analyst - Customer Service Operations will provide data analytics support the ARAMARK Uniform Services (AUS) Sales and Service Operations team.



SPECIFIC RESPONSIBILITIES:

 

Compile, review, analyze, and summarize client financial spend and growth opportunities

 

Complete Strategic Account billing audits to confirm billing accuracy on products and services contracted

 

Analyze and report key Sales and Service Operations data to support line of business objectives

 

Complete ad-hoc analysis, forms, and database generation and maintenance.

 

Understand and summarize data in narrative and graphical formats.

 

Create forms, presentations, and reports with recommendations to senior leadership.

 

Performs other duties as assigned or requested.

 

 

REPORTING STRUCTURE:

 

The Analyst - Customer Service Operations reports to the Manager, Strategic Accounts Analytics.



Qualifications:

EXPERIENCE & EDUCATION:

 

Requiring one to three years of client data analytics experience in a customer service environment.

 

Demonstrated skills in MS Excel (writing VBA) and MS Access.

 

A working knowledge of data analysis methodologies and relevant experience

 

A Bachelor’s Degree in Accounting/Finance/and or Business is required.

  

KNOWLEDGE, SKILLS & ABILITIES:

 

Excellent analytical skills, supported by very strong attention to detail and accuracy above all else.

 

Proficient in Microsoft Office Suite (primarily MS Excel and MC Access)

Ability to drive insights from data and summarize analytical output in presentations for stakeholders / leadership.

 

Knowledge of financial and data analysis methodologies and accounting principles.

 

Excellent communication skills both written and verbal.

 

Excellent customer service skills.

 

Strong collaboration and team player skills.

 

EQUAL EMPLOYMENT OPPORTUNITY

 

ARAMARK is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer.  Candidates are considered for employment with ARAMARK without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, veteran status (specifically status as a disabled veteran, special disabled veteran, Vietnam Era veteran, recently separated veteran, armed forces service medal veteran, or other protected veteran) or other classification protected by applicable federal, state or local law.

 

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Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran

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