Food Service Manager - Retail Philadelphia, PA

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Philadelphia, PA US
Worker Type :
Posted Date:
3/5/2018 7:23:53 PM
Food Services
Work Type:
Line of Business:
Food - Healthcare

Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at or connect with us on Facebook and Twitter.


Aramark Healthcare is seeking candidates for a Food Service Manager of Retail at Children's Hospital of Philadelphia.  This is a management position, responsible for developing and executing front of the house dining solutions to meet customer needs and tastes.  Oversees and manages dining operations where customers order prepared food from a menu.


Essential Functions:

  • Leadership: Leverage Aramark's coaching model to engage and develop team members to their fullest potential. Reward and recognize employees.  Ensure individual and team performance meets objectives and client expectations.  Plan and lead daily team briefings.  Ensure safety and sanitation standards in all operations.
  • Client Relationship: Maintain effective client and customer rapport for mutually beneficial business relationships. Identify client needs and communicate operational progress.  Demonstrate excellent customer service using Aramark's standard service model.
  • Financial Performance: Ensure the completion and maintenance of P&L statements. Deliver client and company financial targets.  Adopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins.
  • Productivity: Create value through efficient operations, appropriate cost controls, and profit management. Comply with the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives.  Ensure entire team is trained and able to execute.  Supervise team regarding production, quality and control.
  • Compliance: Maintain a safe and healthy environment for clients, customers and employees. Comply with all applicable policies, rules and regulations, including but not limited to those relating to safety, health, and wage and hour.

Additional Responsibilities:

  • Manage Front of House (Cafeteria, Food Court, Quick Service) dining operations
  • Develop and implement retail services plan to improve service, quality and profitability of service areas.  
  • Maintain effective working relationships with other departments to provide a unified retail experience for customers.  
  • Manages marketing, merchandising and cash handling procedures. 

  • Requires at least 1 year of experience in management role
  • Bachelor's degree or equivalent experience
  • Excellent customer service and computer skills required.
  • Experience working with cash handling procedures required. 
  • Front of the house food service management experience within a high volume, fast paced environment required. 
  • Union experience a plus. 


Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran

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